[Resolved] Ecom Express — pickup scheduling every day | |
I ordered a product on myntra online shopping site on 26 december and it was shipped by the seller on 31 december via ecom express with awb [protected]. But till today the pickup has not been done by the courier company. Every day 7 a. M.in the morning, pickup will be rescheduled. We dont know from which party the fault is occuring whether it is the seller's problem or the courier problem. So please give us proper explanation about what is happening. And this is not a single incident. This same problem has been reported by many myntra customers shipped with ecom in this website itself. So please explain what is happening.
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Jan 6, 2020 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 06, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 10 Dec. Regards, Team ECOM Express | |
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Comments
I have filed a complaint on website and also filling one here. My product was supposed to reach me two days ago but it didn't just because of these people constantly delaying.It is new year and please value your customers. ( My product is from myntra )
Ecom Express Customer Care's response, Jan 7, 2020
Verified Support
Dear Sir/Mam,
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express
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+91 11 3021 2000
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No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Tracking number is [protected].
Kindly deliver it soon
Greetings From ECOM Express.
Thank you for writing to us. With reference to your query regarding the AWB number 2560024348, as per our records the said shipment has been delivered on 5 Jan at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express