[Resolved] Ecom Express — product is missing not yet delivered

swtrjha

Address:

Darbhanga, Bihar, 847427

Hi i just got this message on 27th february
Dear customer, your syska "pre-paid" shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] but still waiting for the delivery.
I complained twice since that day every time they told me that your order will deliver in 24 hours but it's already 6 days and i am still waiting for the shipment.

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Apr 5, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. We have noted your compliant regarding the non delivery of your shipment. We shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Mar 05, 2019

Updated by swtrjha My contact numbers are
[protected]
[protected]

Please resolve the issue or I have take legal action because I complained thrice on the call every time they told me that your product will delivered in 24 hours but its already took 6 days since I complained.

Mar 08, 2019

Updated by swtrjha There is no any progress in this complain

Mar 09, 2019

Updated by swtrjha What's going on there is no any response for my missing parcel
Ecom guys are cheater they just stole my parcel.

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Comments

balasubramanyam E

from Ponnur, Andhra Pradesh

AWB no is [protected] order is not delivered to me but showing delivered

Ecom Express Customer Care's response, Mar 6, 2019

Verified Support

Dear Balasubramanyam E,

Greetings From Ecom Express

We regret for the inconvenience caused to you, we shall cross check with our center and try to get issue resolve

Regards,
Team Ecom Express

Vinita Bhartiya Agarwal

from Varanasi, Uttar Pradesh

Blue rayon printed ankel length anarkali kurti.

Dress : MANUS[protected]
seller : SKU. FK226-M
HSN : 6204

Size difference I wanted XXL but it was medium.

Ecom Express Customer Care's response, Mar 6, 2019

Verified Support

Dear Vinita Bhartiya Agarwal,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express