Ecom Express — Product not recieved

I ordered a product from amazon and it was delivered through ecom express, the delivery date was on july 1st but i still did not receive the product. Please kindly look into the product for the delivery, its a prepaid order. I gave paid the money and i still did not receive the product.
My tracking id:[protected]
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Ramen
Team Ecom Express
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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