Ecom Express — products pickup is rescheduling for long

Pratyusha1

Address:

Vizianagaram, Andhra Pradesh, 535002

My order no: so14679365 is supposed (Estimated by club factory) to be delivered by 16th of december 2019. It was shown shipped by club factory. I contacted ecom and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 11th onwards the tracking info shows ‘pickup rescheduled ’. Its been almost 3weeks and tracking info is still the same! Why is it happening? Will i get my product???

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Ecom Express customer support has been notified about the posted complaint.

Jan 03, 2020

Updated by Pratyusha1 Order no :SO[protected]

Verified Support

Jan 06, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

With reference to your query regarding the said order please be informed that the number provided is incorrect. Request you to kindly cross check the tracking number from your Shopping portal for us to assist you.

Regards,
Team ECOM Express

Jan 06, 2020

Updated by Pratyusha1 I have updated my order number in the next msg

Verified Support

Jan 09, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings

We are unable to track your shipment details with the given Order no. SO14679365. Request you to kindly share the tracking number to assist you.

Regards,
Ecom Express Team

Jan 09, 2020

Updated by Pratyusha1 Tracking no : [protected]