Ecom Express — Received the Parcel which was not Ordered by us | |||
We have Received the Parcel today(19/03/2021). in the Name of Gaurav Vemulkar. This is a private Workplace. & We keep getting parcels & Samples through couriers. This parcel was not ordered by us & unknowingly our staff has collected the Parcel because the concerned person was out of town & no was unreachable & Paid the Amount as it was COD. We want to return the parcel, but it was not ordered by us we are not able to to schedule the return. I request you to kindly Schedule for Parcel Return & help us with reimbursement for the same. Please Note the AWB No: [protected] Looking out for your Swift Replay. Regards Ms. Pavitra. ([protected]) Email ID:[protected]@gmail.com Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 23, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express Thank you for writing to us. Request you to kindly contact your shopping portal to register the reverse pick up request. Regards, Team Ecom Express | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Kindly provide the valid shopping portal details since it was not ordered by us. We don't have any details. And there is no return address mentioned on the parcel also. But in the tracking ID provided by E-com express is showing that it is arrived from Surat.
I hope your Team will be having the details of the wender from where the parcel has been picked up.
Please provide the Details & if you can share the Valid shopping portal we can try to contact them.
Greetings from Ecom Express.
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.
Regards
Team Ecom Express.