Ecom Express — Regarding non delivery of products on schedule date

Saurabh Yashaswee

Nov 12, 2021

Address:

ecom express, ballia

The ecom has made falsified commitment to delivered my product on 12/11/2021. Even after many calls they have showed negligence regarding the delivery of product with AWB No.[protected].

The delivery person neither pick up my call even after several attempts nor did he try to reach me. He just made false claim of delivering the products by 8 o' clock.

When he neglected his assigned duty the ecom send message stating "wrong address" which is unjustified claim. The colony mentioned in address is quite well known and can be easily located on google map.

I am attaching photo of ecom message and the location of google map which proves that the mentioned status is wrong. further i am attaching the details of the call i made to ecom and delivery person.

This type activity is unjustified in business ethics and the concerned person/s should be sacked immediately.

+1 photos

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2021

Ecom Express Customer Care's response Dear Saurabh,

Greetings from Ecom Express

Thank you for writing to us. Sorry for inconvenienced caused. With the reference to your query regarding the AWB number, pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team Ecom Express