Ecom Express — Repair the loss that happened to me and the humiliation caused to me by the disrespectful behaviour of the front desk staff

I ordered a product from flipkart and the delivery date was 18th oct. I could see the product had reached my nearest delivery point on 8th oct. But i received two msgs on 2 days saying that my delivery address was unlocatable and got a miss call from a spam no. As the last date was the 18th of oct, i waited. As my friend had a similar experience earlier with ecom express where his product was returned, i decided to go to the delivery point. On the 18th i went to the delivery point at mankav, calicut. There the staff was reluctant to deliver my product. They were not even looking at me and i waited there for 5-10 min . When i asked if my location was untraceable, i understood that they knew my address, they were very familiar with the address and it was hardly 500 mts from delivery point. When i enquired abt the delay in delivery, they told me that the product was with them and they didn't make any attempt to deliver the product, rather they were skipping each day to deliver other backlog deliveries. (i got msg on two days that the delivery agent attempted for delivery and was unlocatable) there itself anyone could understand that the staff was not promptly servicing. The staff were so arrogant and did not even give a positive sign of servicing their customer. I could also find another customer arguing with the staff with a similar complaint. After speaking much of a time they send me saying that they will deliver the product on that day itself. But they didn't. And after two days i got a message that the product was returned.
The product was a returned solely because of their inability to service. I demand to repair the loss that happened to me and the humiliation caused to me by the disrespectful behaviour of the front desk staff. I pity for the service you are providing. And i don't recommend anybody to take the services of ecom express.