[Resolved]  Ecom Express — rto lock for returned laptop

Address:411021
Website:Ecomexpress.ini

Laptop was purchased online from Dell and fulfilled via Compuindia.they shipped via ecom express.
This was purchased under misleading Ganesha offer so I refused to take delivery and advised courier Ecom expresss to return to sender as I wanted to cancel order. Awb link is
https://ecomexpress.in/tracking/?awb_field=[protected]&s=
The status has not changed for 5 days in row. Now Compuindia is refusing to refund money as they have not received laptop.
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Oct 5, 2018
Complaint marked as Resolved 
Thanks to consumercomplaints
Ecom Express customer support has been notified about the posted complaint.
Oct 05, 2018
Updated by Ameet Randive
Compuindia today confirmed via email that they received the laptop back in warehouse. Will resolve.
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Compuindia today confirmed via email that they received the laptop back in warehouse. Will resolve.
Ecom Express Customer Care's response, Oct 8, 2018
Verified Support
Dear Ameet Randive,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8376888888 or mail to customercare@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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