Ecom Express — rto locked. package not delivered

My package ordered through Reliance Digital and shipped through Ecom Express was RTO locked, not sure why the same happened.
The package reached my delivery centre but was not never delivered to me. I did not receive any calls from the courier company.
Now the tracking page shows the shipment is being returned.

Please remove the RTO lock and kindly deliver the product asap.

AWB No. - [protected]
Order No. - RDF03980431
Vendor : Reliance Digital
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
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