[Resolved] Ecom Express — shipment returned without even attempting for delivery

NaMiThA S

from Kunnamangalam, Kerala

Website:

Ecom express

I bought a sling bag from club factory on June 14... They send it on Ecom express courier service...It was out for delivery on 24 june...But till now I haven't received it...The actual delivery date was on July 2nd...So, I called the customer service, they assured me that the parcel will be delivered on that day itself...2 times I called them...they gave me the same response... But now when I tracked my parcel, it is saying that consignee not available so the parcel is returned... How can this be possible when I was there in my house itself for the past one week...Also that delivery boy didn't contact me for atleast a single time...

Thanks for ur 3rd grade service...Ban ecom express...

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Sep 2, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Ecom Express Customer Care's response Dear Namitha,

Greetings From Ecom Express

We regret for the inconvenience caused to you.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team