[Resolved] Ecom Express — shipment rto lock | |||
I am new seller on snapdeal and recently stsrted my bussiness. I got 4 Orders in last 2 days ans I sheduled my all orders to pickup with ecom express. Till 4 days they resheduled my pickups and now they marked some of Shipment RTO Lock and others are getting resheduled. No one even called me and no one came to me for pickup. Here are the AWB No of 4 shipments :- [protected] [protected] [protected] [protected] I am totally unsatisfied with Ecom Services. Also called consumer care so many time but no response. Now only one step remained for me to takelegal action aginst Ecom Express because I am getting fined because of late shipment from snapdeal. Was this information helpful? | |||
Jul 1, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support May 27, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We shall take up the matter with our center and try to get this resolved. Regards, Team ECOM Express Verified Support May 29, 2019 Ecom Express Customer Care's response Dear Sir, Greetings We have taken this issue with our center to get this investigated and arrange the pick up at the earliest. Regards, Ecom Express Team | |||
 2 Comments | |||
Comments
My shipment from first cry is RTO locked and it isn't possible as I am home from last 22 days and my AWB no is [protected]. Please resolve the issue.
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Ecom Express Customer Care's response, Apr 11, 2020
Verified Support
Dear Sir,
Greetings from Ecom Express.
Following the government directives, we are currently allowed to deliver just the essential commodities.
Once we resume our services, post clearance from the authorities; this shall be expedited.
As always, Ecom Express appreciates your patience during these challenging times.
Regards,
Ramen
Team Ecom Express
Greetings from Ecom Express.
Following the government directives, we are currently allowed to deliver just the essential commodities.
Once we resume our services, post clearance from the authorities; this shall be expedited.
As always, Ecom Express appreciates your patience during these challenging times.
Regards,
Ramen
Team Ecom Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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We are sorry for the unpleasant experience you’ve been through. Please share your seller/ ticket ID so that we can get this checked on priority.
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