Ecom Express — Shipping delivery delay and no proper contact channel

Niva@

from Delhi, Delhi

Nov 15, 2021

Address:

karaikal

My tacking number [protected]. the parcel reached destination place on 11th Nov 2021 itself. But later it was changed that it reached only on 13th Nov 2021. Ecom express always do the same. i experienced same problem some years back at least at that time they call me and asked to collect the parcel. If they can't deliver to a particular location why they accept the shipping.My shipment is from flipkart. Still the parcel not delivered. Customer care is only one number and it always say all executives busy. fortunately once i reached ecom express customer care and they told me problem will be resolved in 48 hrs.Nothing happened. My scheduled delivery according to ecom express is 11th Nov 2021.
Repeated insufficient service from ecom express.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2021

Ecom Express Customer Care's response Dear Niva,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Nov 17, 2021

Updated by Niva@ Yes I know that.but this mishap happened because of ecom express delivery agency in-charge of karaikal, Pondicherry ecom express.every time this happens with ecom express karaikal.what action or steps ecom express take to regulate their employees?