Ecom Express — showing delivered but I didn't receive the package

Sudhanshu Sekhar Sahoo

from Delhi, Delhi

Address:

560038

My awb number is [protected]. I had to receive an prepaid online purchased article from club factory through ecom express. Today i received a message from ecom express that the product will be delivered today with a phone number to contact. When i contacted to the number it asked for awb after providing awb i listened that the package will be delivered to me within today evening. But at 6 p. M when i saw my cart it is showing that the package has been delivered to me at 6p. M. What should i do now. Should i contact and inform all those things to club factory?

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Verified Support

Dec 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings

Please share your alternate contact number to assist you.

Regards,
Ecom Express Team