[Resolved] Ecom Express — they are delaying to deliver my order .. | |||||
My parcel from club factory has arrived to indore 5 days back.. But still i didn't got the delivery.. On 8th june delivery boy came but he forgot to take my parcel along with him told me that he left it at the centre by mistake but will deliver today itself.. But he didn't. Next day when i call to the customer care they keep on forwarding the dates for delivery making me sure that it will get deliver tomorrow but next day they again make excuses n ask me to pick up the parcel from their centre.. Isn't it their responsibility to deliver it at the door steps that's what we have paid for. Its been 5 days i didnt get my parcel neither they have concern about it even after making complaints n calling again n again. Very poor delivery service.. Was this information helpful? | |||||
Jul 15, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Jun 14, 2018 Ecom Express Customer Care's response Dear Namrata, Greetings From Ecom Express We regret for the inconvenience caused regards.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance. Regards, Ecom Express Team | |||||
 2 Comments | |||||
Comments
I have ordered three things from club factory on may 19 and still not received any of them.Ecom express is claiming that the address given is incorrect.they have not even contacted me. I have tried to contact ecom express but none of them are answering the call
Ecom Express Customer Care's response, Jun 14, 2018
Verified Support
Dear Aparna Ance,
Greetings From Ecom Express
Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.
Regards,
Ecom Express Team
Greetings From Ecom Express
Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.
Regards,
Ecom Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings From Ecom Express
We regret for the inconvenience caused to you. As per our records your shipment 921094380 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Ecom Express Team