Ecom Express — They aren't answering a single call

Address:Viramgam, ahmedabad

I ordered something from Amazon item is out for delivery but i didn't get any msg then i waited for the call of delivery boy and i got the call at 7 pm an he is asking me to come 1 km from my location to take the delivery when i denied he said he will deliver it tomorrow afternoon but at that time still i am waited for call but no calls then i tried to call but no one is forwarding my call also
Is this service which is provided by e-com?
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Ecom Express customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Mehul Kher's [Complaint's author] reply, May 2, 2021
Awb:436225766
They updated fake status of undelivered cause of payment related issue and coustomer declined and all updates
Is this the way they do their job?

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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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