Ecom Express — tracking showing same status from 5 days

Address:400614

My order so18545705 from club factory was shipped to delhi on 20th april through ecom. Since then, it's showing the same status - pickup rescheduled for next day. I have been tracking and following up every day. I need my order urgently! Why is this happening? When will i receive my order? Can you please help me out with this matter??! My order tracking id is [protected]
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Ecom Express customer support has been notified about the posted complaint.
May 02, 2018
Updated by Sukriti Niyogi
Still showing the same status
May 03, 2018
Updated by Sukriti Niyogi
When will I get my order??? Its still showing the same status
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My name Niranjana not working power bank and earphone please refund my amount
[protected] thise date is deliver it
Is not working please please refund amount
Ecom Express Customer Care's response, May 8, 2018
Verified Support
Dear Niranjana,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal

Regards,
Ecom Express Team.

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