Ecom Express — Two shipments not delivered

I created two shipments via Shiprocket on October 18th. Ine to be delivered in Bangalore and the other in Mumbaj. Both have been picked but the status still shows as being scanned in Gurgaon. It's going to be 10 days now and no progress.

Where are my packages?
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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