[Resolved] Ecom Express — two times packet was purposefully opened

 
1 Review
 kallelu on Dec 4, 2018
I ordered a facewash from paytm. Ecom express was the courier service... When try to opened the parcel box it was already opened... Seal was broken in upper and beliw portion of the one side and also one edge was seems to be purposefully broken... Seems like someone try to open it and checked the product and then fold back that in tha sameway so that no one will notice it in the first time... This was the first bad experience from ecom express... After few days only i ordered a parcel from paytm again... This time also the condition was same... Seems like almost try to steal from the parcel...

This is first order num of paytm [protected]
Second order ecomexpress awb num[protected]
Complaint marked as Resolved Jan 10, 2019

Complaint Status


[Dec 04, 2018] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response, Dec 05, 2018
Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. We shall take up this matter with our center and try to get the issue resolved.

Regards,
Team Ecom Express
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    Ecom Express - two times packet was purposefully opened