Ecom Express — Vadakara Ecom express rude behaviour of delivery agent

Rineesh KP

Address:

Vadakara Ecom express office

I have ordered a product (Mixi) from flipkart. Today I got a call from delivery boy vatakara Ecom office. He is asking me to come and collect the product from their vatakara warehouse office instead of delivering the product in my door step.
He told me that he is having only two wheeler and he cant carry mixi. I told him deliver to my house in orkkatteri town but he was threatening me that if I am not collecting from their warehouse they will send it back.
Then I got a message from Ecom that " product is undeluvered as you refused to accept it"
Still I dont understand how flipkart is connected with unprofessionaly managed logistic companies. After placing the order we were waiting for the product after long time and flipkart delivery agents returning the item with out customer and flipkart knowledge.

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Ecom Express customer support has been notified about the posted complaint.

Oct 31, 2020

Updated by Rineesh KP Still I don't have any response from Ecomexpress neither a call or mail

Verified Support

Oct 31, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment at the doorstep. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Ramen
Team Ecom Express

Oct 31, 2020

Updated by Rineesh KP This is not the first time they are behaving like this and I am not the first person only experienced with this. You check around the market, how they are dealing /behaving with other customers, then u will understand.
I am dealing with other logistics companies to purchase the items through online market.They are not threatening the customer and returning the product without customer/seller knowledge.
Today also I have purchased from flipkart. it was a big shipment and it was delivered properly through a logistics company. Pls educate your people how to deal with customer and provide the proper service rather than coming up with the excuses and rude behaviour.
Thank you.

Nov 01, 2020

Updated by Rineesh KP There is no response

Nov 02, 2020

Updated by Rineesh KP What is the update?

Nov 04, 2020

Updated by Rineesh KP What is the update on my issue. Still it's not sorted out?

Verified Support

Nov 16, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express