Ecom Express — watch, awb: [protected]

Paramita Ghoshal

from Mumbai, Maharashtra

Address:

32, Dr Daudar Rahman Road, Kolkata, West Bengal, 700045.LAKEGARDENS

I ordered a watch through snapdeal on 29th september and it was supposed to deliver on 7th october. On that day delivery boy of ecom express called at 8:24p. M and told he was at burrabazar area and due to heavy traffic jam he won't be able to deliver on that day, he would deliver it next morning that is on 8th october. Since then i didn't receive my product inspite of contact with snapdeal and ecom express both, each time they gave assurances that it will be delivered in next 24hrs. But it's 19th october, till date the product is not still delivered and ecom express status is showing that the product is rto lock. Now what to do??? I want my product?

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express