Ecom Express — Without my knowledge my parcel returned

I'm Chandra from Tamil nad. I placed an order the courier partner was Ecom express. 07/05/2021 it reached my hometown Kangayam (TN) on 17/05/2021. But still now not delivered. I contact the courier boy he is not ready to come and deliver the parcel. Parcel supplies are allowed in covid situation. We can't go and receive bcoz of lockdown. Now it's showing returned and now in bamgalore. It's a prepaid order. How i receive my parcel. Wat yo do
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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