Ecom Express — worst company for delivery lost my item

If i had to give this company a rating i will give -100 yes it's minus,. So my order was expected on 31 on july and reached bhiwandi on 30 july which is like 5km from my location and bag got scanned there than the problem started because it never left bhiwandi i tried to call them and after soo many tries got a customer care number soo hard to find man it's like a secret agency no proper number anywhere and i called them and on every single call they are like sir don't u worry it will get delivered in 24 to 48 hour definitely we are delivering your package on priority basis with instant delivery i told them a day before also agent told me 24 to 48 hours and he is like because he is different agent i am different now the time is 24 to 48 from now on every call which is frustrating and today is 9 th august woow there clock is too slow or maybe stopped i asked why this delay and they are like its internal issue it means we are not even allowed to know why our package not delivered to us and when i got frustrated from ecom customer service i called amazon and they told me that the ecom lost my package and they are just pretending that i will receive it so don't hope that it will get delivered. That's the ecoms instant delivery i am terrified to this what happens with standard delivery f# bc (It's not british columbia its what indians use when they are frustrated) and yaah if someone from ecom will see this they will pretend that they are very helpful by asking my waybill number here it is[protected]