Ecom Express — Wrong information given by delivery person regarding returning of the product

Raunaq Raunaq

Address:

Ph:7056588167 Seller GST:GROUND FLOOR SECTOR ROHINI DELHI DELHI,NEW DELHI-110089R

I received a percel on 27/06/20 from your delivery person and asked him to open the percel before making payment but he denied to do that, further I asked how can I return the product if I want, he said that I would get a delivery message with link so that I could return the product but unfortunately I didn't get any message.Ecom Express Executive [protected] PIN [protected] and PICKRR AwB [protected].I send mails several times to the seller's address but no reply has come yet and I sent so many mails to Ecom Express also for returning of the product but no reply has come from your side

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express