[Resolved] Ecom Express — wrong parcel delivered

arirckz

from Mumbai, Maharashtra

Address:

741121

Dated: 13.04.2019

My brother received a parcel from amazon delivered by ecom express, the parcel costs ₹15.00. My brother gave the money and took the parcel on behalf of me. On returning home i found out that the parcel delivered does not belong to me. The name mentioned is my name only but the phone number and address mentioned is not my. I tried contacting the delivery boy, he says that as i have opened the product he cannot do anything and added to contact the amazon company, so i did the same but amazon said that they also can't do anything because they don't know the account from which the order has been placed they also added that to contact ecom express. The delivery boy name is dipankar banik.
I also tried contacting the given number on the parcel but it says that the number is invalid. Please do something.

Was this information helpful?

No (0)

Yes (0)

May 18, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Apr 13, 2019

Updated by arirckz : 13.04.2019

My brother received a parcel from Amazon delivered by Ecom express, the parcel costs ₹315.00 . My brother gave the money and took the parcel on behalf of me. On returning home I found out that the Parcel delivered does not belong to me. The name mentioned is my name only but the phone number and address mentioned is not my. I tried contacting the delivery boy, he says that as I have opened the product he cannot do anything and added to contact the Amazon company, so I did the same but AMAZON said that they also can't do anything because they don't know the account from which the order has been placed they also added that to contact Ecom express. The delivery boy name is Dipankar Banik.
I also tried contacting the given number on the parcel but it says that the number is invalid. Please do something.

Verified Support

Apr 13, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team ECOM Express

Related Ecom Express reviews

View all 6402 Ecom Express Reviews

Comments

Divyanka Priya

from Mumbai, Maharashtra

Wrong product delivered return my product immediately

Ecom Express Customer Care's response, Apr 15, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

Om Santi hari

This is a Sony 32000 mAh power bank and i was not change my any 2 Mobil phone so plz return this product and refund my money 849 rupee your service is not good i am very disappointed this product is very chip you have to return my cash on delivery order my cash amount refund me quickly i am not satisfied your product delivery and service

Om Santi hari's reply, Mar 23, 2019

I This is a Sony 32000 mAh power bank and i was not change my any 2 Mobil phone so plz return this product and refund my money 849 rupee your service is not good i am very disappointed this product is very chip you have to return my cash on delivery order my cash amount refund me quickly i am not satisfied your product delivery and service

Ecom Express Customer Care's response, Apr 17, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team