Ecom Express — Wrong tracking I'd provided

I ordered phone from Amazon and they provided a 10 digit ecom express tracking I'd but when I tried to trace my product on ecom express's site, it shows invalid AWB.
Clearly there is something fishy.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Abhi,

Greetings from Ecom Express

We are sorry to hear about your experience. We would like to help. So we request you to kindly coordinate with your shopping Portal to get the correct 9 or 10 digit shipment tracking number to assist you.

Regards,
Team Ecom Express

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