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Even I am also facing the same issue. Its almost 3 months and they didn't process the claim. I posted all the original documents by India post and after 1 month they said they didn't receive it. Later on I send the copies I have and now they are demanding the original copy which I send them earlier. Even I got the original repair bill copy from company but via email and forward the same email to them. Still they want it original in hard copy. I am fed with with there procedure. Please help me what to do.
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Shop no.11, Chandan Mension,Gokhale Raod (N), Dadar (W), Mumbai, Maharashtra, India - 400028