Educreation Publishing — service from the company on agreeing to publish my book

Address:

IG5 0NB

When signing the contract to publish the book, the company makes big claims about services they would provide in the quoted price. However, apart from publishing the book they failed to provide most of the other services covered in the contract.
They passed on the responsibility of listing the book on Amazon back to the author, failed to get it listed with Ingram International Publishers and failed to develop the website for the book.
And the worst thing they became abusive when being pursued on failure to provide these services.
Communication with them is a nightmare as you are just blocked from talking to anyone senior by the service desk.
Very disappointing experience of my publishing my first book.