Edureka Complaints & Reviews

Good afternoon
I am Sanjeeta Biswas. I want to complain about Edureka.

I got a call from EDUREKA for a PG certificate course in Artificial Intelligence and Machine Learning from NIT Warangal. I was told that it's an online weekend course.

Program cost was 131500 rupees. I paid 10000 in advance for registration. The rest money was a loan amount provided by Edureka to me from ZEST MONEY. Zest Money is loan partner for EDUREKA. The loan money was transferred to Edureka immediately.

The program started in March 14, 2020. I attended only two classes. On the same week COVID Pandemic had been declared all over the country due to which government imposed complete lockdown.

As my father has a small grocery shop but due to complete lockdown he had to follow the lockdown guidelines and unfortunately he had to closed his shop. At the same time my grandmother was in ICU because she was suffering from Stomach TB means intestine Cancer disease.

My father is the only earning source for our family till now. Due to lockdown our bad time started hardly my father was hardly managed to meet household expenditure. We started to face huge Financial problems. One side My grandmother treatment her ICU charges, my father is also patient o[censored]RIC Acid, the cost of his medicine was also high. Every expenditures was take care by my father but he had no earning source for money. My mother had spinal Operation. Now my father had all responsibilities over him. After few days my mother and sister tested COVID positive.

I couldn't continue the class. Because I had to support my family. My father was not able to pay Zest money loan.

So I asked EDUREKA to cancel my registration and refund the loan amount to Zest money .
However they refused to cancel my registration.

From 1.5 years I m mailing them and requesting them for cancellation of my course. I explained all financial problems of my family.

I didn't attended more than one or two prerequisite classes. After that I told them through email that I cannot continue the program .
I forwarded the email to Zest money also.

However My father getting continuous call almost 5 to 6 times in a day from ZEST MONEY to pay the EMI from the next month itself. There was no option to cancel the program from my end. They were mentally torturing my father as a result his health was getting down

Edureka is forcing me to again join the class give me new batch even today but they are not ready to my cancel registration. Zest money is asking for repayment of EMI on loan amount.

They should understand how much middle family suffered due to lockdown

I am trapped by Edureka. Edureka have received the loan amount from Zest money . They are not ready to cancel the amount and refund to Zest Money. I have not taken the classes, so why I would pay the EMI.

Also My father CIBIL score is getting effected by that much level that recently he applied for one loan to again start his shop but bank rejected him, this rejection made him upset from deep of heart.

Still My family is suffering from financial loss because these two years loss will not recover soon.

Please help me and penalize EDUREKA for causing me so much mental trouble. I have send many emails to EDUREKA as well as ZEST MONEY.

Zest money suggested me that they understand the situations what is happening.

Zest money support team told me that they cannot ask money from Edureka directly unless they cancel my registration. They need one cancellation letter of my registration from Edureka then they will cancel the loan.

But Edureka refused to cancel the course, forcibly pressuring me to again join the course. I m not interested now again joining the course.

Edureka is not ready to refund the money to the ZEST Money.
My father's CIBIL Score is badly affected no banking is ready to give a single loan.

Please help my family.

Two weeks ago(28-May), one counselor of Edureka(Mr. Arnab) approached me taking the course named PGP DevOps course and he enrolled me hurriedly for same on the same day and asked me to share bank details(which bank and my bank account number and my mobile number in bank's record), he told me that you have enough time to cancel this enrollment if you don't like the course as the first installment is way long 3-July-2022. I was not aware of this fact that he is cheating me as he never gave me the time to think about this. He was a too smart fellow to do all this without even telling that the loan got disbursed on the next day he had approached me for enrollment. Its only when I saw the disbursement date on the letter from my bank which I received as a postal document from bank at my residence yesterday only.

The people there(from Edureka) are too smart that they keep people like me clueless until they come to know that they have been cheated by such consultants and they may be late to claim the refund or even late in bringing such an incident to the head of the organization.

I have raised a ticket by dropping an email to grievance at edureka for bringing this incident to edureka's head's notification and claiming refund. Also tried reaching them continously over phone. Edureka's support team is not adding any comments into the ticket as always sending automatic reply like "We have answered your query and please go to the link and check reply". screen shot attached.

When I was buying the course (Cloud Architect Masters Program), their support team was online and answering every 10 seconds. They are advertising "No questions asked refund in the first few days after the purchase", and now after I requested the refund for the second time one day after the purchase, they are not answering anymore. The last information I have is that they are "following up with management". Still no refund.

Dear Sir/Madam,
I enrolled for the Full stack web developer masters program course on the Edureka platform which was supposed to start from 7th May 2022 onwards but has been deferred to 28th May 2022.
Since it is not acceptable to me kindly initiate the refund of Rs. 40183 paid on May 4th 2022.
Kindly acknowledge the same and initiate the refund process.
Please find attached payment receipt and kindly initiate the refund for the same.

Dear Sir,

I enrolled for the Full stack developer masters program course on the Edureka platform which was supposed to start from 7th May 2022, but has been deferred to 28th May 2022. Since it is not acceptable to me kindly initiate the refund of Rs. 40183 paid on May 4th 2022. Kindly acknowledge the same and initiate the refund process.
Please find attached payment receipt and kindly initiate the refund for the same....

Mr.Manjunath associate business manager of edureka who approached me taking the course as i already doing same course in simplilearn.he expalined me about course offer and benefits.he approached me that best faculty will be there to teach.so, he told to enroll today itself or else offer will be expired and i ignored to do payment as if i get refund from simplilearn then i told him that i can pay.but, he make me to do loan payment as it would be no cost emi and he told he will help me to get refund from simplilearn.after doing loan payment in edureka.finally he din't respond me about course enrolment and batch deatils.after few days i am trying to call and mailed him to cancel the course and mentioned i would not get refund amount from simplilearn please cancel the course but, no response from him and even i called support team they are telling to contact different teams but no body helping me out to cancel the course.now in my bank account got a message saying that to pay loan amount.please help me in this.

Good afternoon
I am Sanjeeta Biswas. I want to complain about Edureka.

I got a call from EDUREKA for a PG certificate course in Artificial Intelligence and Machine Learning from NIT Warangal. I was told that it's an online weekend course.

Program cost was 131500 rupees. I paid 10000 in advance for registration. The rest money was a loan amount provided by Edureka to me from ZEST MONEY. Zest Money is loan partner for EDUREKA. The loan money was transferred to Edureka immediately.


The program started in March 14, 2020. I attended only two classes. On the same week COVID Pandemic had been declared all over the country due to which government imposed complete lockdown.

As my father has a small grocery shop but due to complete lockdown he had to follow the lockdown guidelines and unfortunately he had to closed his shop. At the same time my grandmother was in ICU because she was suffering from Stomach TB means intestine Cancer disease.

My father is the only earning source for our family till now. Due to lockdown our bad time started hardly my father was hardly managed to meet household expenditure. We started to face huge Financial problems. One side My grandmother treatment her ICU charges, my father is also patient o[censored]RIC Acid, the cost of his medicine was also high. Every expenditures was take care by my father but he had no earning source for money. My mother had spinal Operation. Now my father had all responsibilities over him. After few days my mother and sister tested COVID positive.

I couldn't continue the class. Because I had to support my family. My father was not able to pay Zest money loan.

So I asked EDUREKA to cancel my registration and refund the loan amount to Zest money .
However they refused to cancel my registration.

From 1.5 years I m mailing them and requesting them for cancellation of my course. I explained all financial problems of my family.

I didn't attended more than one or two prerequisite classes. After that I told them through email that I cannot continue the program .
I forwarded the email to Zest money also.

However My father getting continuous call almost 5 to 6 times in a day from ZEST MONEY to pay the EMI from the next month itself. There was no option to cancel the program from my end. They were mentally torturing my father as a result his health was getting down

Edureka is forcing me to again join the class give me new batch even today but they are not ready to my cancel registration. Zest money is asking for repayment of EMI on loan amount.

They should understand how much middle family suffered due to lockdown

I am trapped by Edureka. Edureka have received the loan amount from Zest money . They are not ready to cancel the amount and refund to Zest Money. I have not taken the classes, so why I would pay the EMI.

Also My father CIBIL score is getting effected by that much level that recently he applied for one loan to again start his shop but bank rejected him, this rejection made him upset from deep of heart.

Still My family is suffering from financial loss because these two years loss will not recover soon.

Please help me and penalize EDUREKA for causing me so much mental trouble. I have send many emails to EDUREKA as well as ZEST MONEY.

Zest money suggested me that they understand the situations what is happening. Zest money told me that they cannot ask money from Edureka directly unless they cancel my registration. Zest money told me that they need one cancellation letter of my registration from Edureka then they will cancel the loan.

But Edureka refused to cancel the course, forcibly pressuring me to again join the course

Edureka is not ready to refund the money to the ZEST Money. What should I do?

Please help my family. I want permanent solution.

I'm Priyavrat Kosti. I had enrolled in one of the courses at Edureka, but I didn't go through the course.
The course fee was refunded to me in my wallet. And I was told to look for any other course that I wanted to go through.

Now even after two years, I did not find any suitable course for me. That's why I'm looking for a refund.
I've reached out to Edureka's customer support as well as wrote grievance mail to them.

They're not ready to process the refund.
Please look into this matter.

I signed up for the "Python Master Program" on December 29 2021 at a cost of $450. The live course would start on January 28 but I could start with the self-paced class on January 7th. The agreement was that I WOULD PAY $158 at the beginning of the program; then $146 at the end of January and the last $146 2 months later.
On, December 29th, 2021, I received an invoice with the $450 total and the breakdown of when to pay which amount. I went ahead and paid the first installment of $158. I did NOT receive a document about their cancellation policy.
On January 8th, 2022, I decided to withdraw from the program and requested a cancellation and a refund of the $158 I had paidcase#354286. We had several exchanges on their platforms and they refused to refund the $158 that I had paid. Instead, they offered that I take any other program which I declined. I was not interested in taking any more classes with them & I just wanted to cancel the program and get a refund of what I paid.
Then, on January 28th, I saw on my credit statement that Edureka had charged me $146 without sending me an invoice or notifying me. I called their 1800 number, the agent I spoke with said they could not help without a case #. I went ahead and created another case number on January 31st, 2022. Find below the details of that last ticket. They again refused to refund the 2nd installment they took from my account without consulting me. Edureka has taken $304 from me and is planning to take another $146 in March for service that I opted out of. They have cost me valuable time submitting tickets and responses that I can't get back. What is ironic to me is that when they were making the initial sale calls, they were available any time. But when it comes to addressing an issue I have with them, they claimed that they called me and I didn't pick up. The initial sales rep who completed the transaction in December has ignored my WhatsUp messages.

I can provide all screenshots/conversations history upon request.

[protected][protected][protected][protected][protected]
#366089 Created on Jan 31st, 2022, 15:44 ESTUPDATEDEscalate
Cancel Program
Hello,
I had requested to cancel this program and get refunded for the 1st payment that I made in December 2021 with case#354286.
I see that my credit card has been charged with a new payment installment of the program with $146.
Please cancel the 2ns transaction as I was not aware of it and I did not authorize it.

Kindly let me know when you can resolve the error or wh...Read More
[protected][protected][protected][protected][protected]---

Hi - I enrolled in an online, instructor-led Power BI training course offered by Edureka. After enrollment, I had to request to change my class schedule since I became unavailable during the pre-decided schedule. Eventually, the slots which were provided were not at all fitting with my work and other engagement schedules. Since I couldn't join the class and the course, I asked for a refund of the course fee I paid. At the time of enrollment, I was never told that the course fee is non-refundable, rather in fact I was given assurance that all sorts of flexibilities will be given. As far I remember I never gave any consent to non-refundable service. I would have accepted to enroll for another course using the money if my expected course were available on the platform. But it is not. Therefore, I reached out to their customer care team to request a refund but after trying multiple times, it was denied. I reached out to both Kapil Tyagi and Lovleen Bhatia for their intervention. But no response was received. Since I am not getting a resolution, For this reason, I am raising my issue in this forum to get some help. I paid Rs. 11002.

Thanks,
Arnab Roy

I have been made to falsely pay for a course under the promise that it's a free trial but my card has been charged without an OTP with some other kind of transaction.
I was told it's a free trial for three days and some manager will get In touch with me to explain me everything. A 7 day refund policy was also shared. Now my card has been charged fraudulently. I have been sold the wrong course. I want a full refund and reversal of these charges. I don't want to do any courses with edureka.

This company is luring money from youngsters like me . I enrolled for Data science course from Edureka in the month of JUne 2020 which was associated with IIT Guwahati. When i showed an interest their marketing agent called me day and night giving me different sort of schemes and scholarships saying my admission fee will be reduced to certain amount from almost 3.25 to 2.2 lacs . And then when I felt I should opt for it, another agent named Archana ([protected]) called me and asked me to apply for loan to ZEST money where in I will be paying 22k every single month in order to pay for it .Zest Money took all my details like phone number, address, PAN card, House address, Aadhar Card, etc. 3 months past the course I realized that it was not worth. The classes were not being conducted on time and they would cancel the classes whenever they want . So I decided to quit the course. Another drawback of this company is they do not have a customer care support and they ask you to raise a ticket for all sort of concern. So I started writing to them multiple tickets sharing my concern and telling them that i want to cancel my enrollment but I got to know that they don't respond at al. Since this happened in pandemic I literally felt like comiting suicide and I was devastated . Above which I would get repeated calls from Zest Money saying i have to pay the EMI . Even after telling them the situation that I have literally begged EDUREKA people to cancel my admission and they are not responding . Zest money did not show any sort of concern and instead I kept getting calls from different agents of different cities and numerous automated calls which is really disturbing . Its been almost 2 years now for this but still I am getting calls and being threatened that if I don't pay any amount my CIBIL will get affected and when I checked for CIBIL, they have reduced it to almost 576/900 . This is the result of only one loan and I wont be able to take any more loan in future. I feel suffocated and i feel like comiting suicide since all my future plans are dependent on loans ( like taking house ) I regret that I took this course and I also tried tagging the CEO of EDUREKA for the same but looks like he is more interested in ignoring peoples concern and just making money from all of this. I want my admission to be cancelled and my loan amount to be cleared since I have not taken any of their services right from the day I decided to quit their course. Never used any of their benefits or subject matter or even attended any classes. This is my last hope and the only forum where I hope my issue will get resolved . I m just praying and I beg that this issue should be sorted as soon as possible. I don't have much financial background and I really want to fix this issue . I also want my CIBIL to get improved because I work hard day and night to make a sustainable living for myself and my family and would really want to live peacefully. This is utter torture to my mental health and i get depressed . I hope this forum will help me find the solution as soon as possible

Hi

I would like to file a complaint against edureka and their unfair processes.I have enrolled into PG Diploma course in AI/ML the sales representative has introduced me the course saying that its a post graduation course by NITW professors. But the reality is it will be taught by some old age people who are making a living on this in their retirement age.

The quality of the programme is quite low and the basic youtube videos are much better than this so called Diploma programme.

In the offer letter its mentioned that the programme is non refundable and non transferable. when i had asked them to cancel my enrollment they say its non cancelable. See the thing is iam not asking for any refunds iam just saying that i wont be taking the classes and therefore not paying the respective EMI's. Hope i get a solution or mental relief from this scammers through this platform

Your employee Viswas Mehta has said blatant lie and defrauded, cheated me, he promised a course staring today, the 3rd October at 8:30pm and made me pay the fees. But up on waiting for the course and multiple calls to your pathetic support people, they have informed me there is no course starting today. Either you refund my money or I will be proceeding a legal action against Viswas Mehta and Edureka. I am attaching a screen shot of the whatsapp chat I had with him . His number is[protected], Named to be ViswasMehta, not sure his real name. I am wondering, if edureka is a completely fraud, I heard it is a genuine company, that is why I chose to take a course with you. But now Read Less
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Edureka employee Viswas Mehta has said blatant lie and defrauded, cheated me, he promised a course staring today, the 3rd October at 8:30pm and made me pay the fees. But up on waiting for the course and multiple calls to your pathetic support people, they have informed me there is no course starting today. Either you refund my money or I will be proceeding a legal action against Viswas Mehta and Edureka. I am attaching a screen shot of the whatsapp chat I had with him . His number is[protected], Named to be ViswasMehta, not sure his real name. I am wondering, if edureka is a completely fraud, I heard it is a genuine company, that is why I chose to take a course with you. But now Read Less
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I enrolled for the course "Full Stack Web Development Internship Program" in Edureka Website on 13th August 2021. I was initially contacted by Mr Shiladitya from the admissions team of Edureka. He sounded very friendly and sweet and was very helpful (or so I thought). I paid 1000 as security deposit after attending a demo session conducted by your firm on 11th August 2021. Mr. Shiladitya suggested the seats very less and must pay the security...

She was supposed to send me my next interview details at 12 Aug 2:00 but she didn't and she called me at 2:38 in my lunch time. When I asked her about the situation she said you are most irresponsible Candidate I have ever saw.the fact is she gave me time and your Hr was not in time and today she refused to call me for further rounds

Edureka is a cheater using NIWT Name and no certification issue for PGP-AI& ML and no response but collected around 180, 000 INR.

This company is taking the name of IIT Guwahati in order to extract money out of the students and working professionals who are looking for a career change by selling their courses. I too enrolled for PG Diploma in Data Science with Artificial Intelligence and Machine Learning and paid Rs 50000 as advance even before the commencement of the course as their salespersons used to call me too often back then saying that it was an advance fee...

I got a call from edureka who were trapping people by movitating them that there is a course called PG in Big Data by NIT Rourkela and charged 180000 as course fee and later told to do registration by paying registration fee of Rs 1000, and after doing so i recieved a interview call from them so by that they promised to give me some scholarship and then at the end fixed the course fee 1lakh and then i was asked to pay Rs 10000 as advance money and rest as emi from eduvanz company ...Initially i was told faculty from NIT Rourkela will take up our clasess and basic will be covered before coming to Big data ..i tried my best to continue with the course for 4 months but i couldnt learn anything..it was wastage of my hard earned money ..i tried to contant edureka in this regard but no response from then ..then i stopped paying emi ‘s and eduvanz people contacted me ..after narrating the whole story to them they told me to write an email to them so that they can take up matter with edureka and latter after so many attempts i got a call from edureka in which they told me to take some other course then the one for which i was enrolled, i refused to take up as there was no course which was of my interest and promised to call back in 15 days but during these 3months NACH initiated by Eduvanz was getting dishonured and i requested eduvanz and edureka to cancel my emi as edureka had cheated me . Then 25 dayz back i recieved a call from edureka again and told me that if i dont pay emi my CIBIL score will get affected ...but they failed to convince me where i was wrong and how could there be such a hard and fast rule.
So please look into the matter and cancel my EMI

With Regards
Lubna