Edureka Complaints & Reviews

My and my friend planned to take their digital marketing training. But my friend enrolled before me and started learning. He told me that training quality is not that much good. He faced issue with their support team also. During the training the trainer voice and ascent was not proper. He raised the complaint but he didn't get satisfied response. Now he stopped me also to take their course.

Edureka — regarding request no : #95707 requesting for the refund of my money
Archana Subramanian on Aug 11, 2020
I have raised a request #95707 yesterday with the below content and keep on chasing akhil and managers to get the reply. But they are not attending my calls. Please do the needful in this one.

I am waiting for long days and i would like to have my money back. Please refund it. I request you all the most.

I am from coimbatore. I have taken the full stack web developer masters program by paying 34, 514 in july month. But it took lots of time to start the class and i waited for almost two weeks and then decided to take the java, j2ee-soa certification, and microservices certification from edureka. The initially paid rs.34, 514 got splitted for two courses. The java, j2ee-soa certification course fee is rs.15336. The balance rs.19, 178 was in my wallet on that time. As the microservices class got started they used the balance amount for that class and allowed me to attend the class.

I attended the microservices first class and felt that the course is not suitable for me and also can't able to understand about the concepts. So i immediately came out of the course on the first day of course in the middle of the class session itself. Informed mr. Akhil (Support person) about my issue and requested him to refund the amount of rs.19, 178. He told that he will take immediate action for the refund. But he prolonged it for long time without escalating the issue to their higher officials as per the procedure. I have not used any of the course content.

When joining they promised me for 100% money-back guarantee once if i we are not satisfied with the course. But now they are regretting to make a refund.

Its been almost 3weeks but still, i didn't get any proper response and also my money back. Kindly do the needful in this one by understanding my situation
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Complaint Status

[Aug 11, 2020]
Edureka customer support has been notified about the posted complaint.
Archana Subramanian Aug 15, 2020

After a several chase and Patient waiting I got the below mail from them saying like below:

Rishita at Edureka
9:07 PM (23 minutes ago)
to me, Training

Dear Archana,

Greetings from edureka!

We understand that this is not the resolution you were hoping for regarding your refund request. However, we regret to inform that we won't be able to refund you the amount paid to your source account as per the policies of the company.

Please do let us know if there is anything else apart from the refund that I can assist you with, I will be happy to help you.

Apologies for the inconvenience.

​
Regards,
Rishita Gour.
Edureka!

And I replied to them as like below:

Archana Subramanian
9:27 PM (3 minutes ago)
to support

Hi Rishita,

How can you take anyone's money without the usage please say me? Will Edureka accept any person attending the class without paying the amount? Mam this is not fair at all and I need my money back, please. It is our earning money and how one can take simply? This looks like cheating the people who are coming to you on a trust basis in the name of Education. I know this is a small amount for you guys but for me and my family it is a very very huge amount. I am ready to speak to any kind o[censored]pper management in your company for getting back my money. Please give their contact number. I need my money back. Please revert it. This ticket is not yet closed.

Kind regards,
Archana S

They are still not replying my money back.
Reply
Archana Subramanian Aug 17, 2020

Posted in Todays Edureka's support escalation ticket.

Previously Akhil is the person who says that he will be speaking to managers and help me on this one. Now its Rishita is saying the same words. Morning when I spoke she told it is not possible to return the amount.
I asked how you can take the money without attending the class or using any of the materials. She told that it is not possible as per company policy. They are simply saying it is not possible again and again. I asked is this the business ethics in the name of education? How anyone can simply take another persons money like this without taking up the course. Please I request them to pay my amount back. This is a huge thing for me at this situation.

Hi,

Today Morning I spoke to Rishita mam about my refund. She told that she will be speaking again with the managers and get back to me today afternoon. But still now I didnt get any call. Even if I call and chase her in phone another person is saying that she is not available and ask her to get back to me. Yesterday also it happened like same and someone says that she will be contacting me but I didnt get any call from her. When today morning I asked her and she told she didnt know about my call. Kindly ask her to speak to the managers and give me a call back on my number. I have been waiting for my refund and please revert back my amount as soon as possible.

Kind Regards,
Archana S
Reply
Archana Subramanian Aug 18, 2020

Today again I called them back but Rishita was not available they said and I posted below comment on their support ticket and escalated.

Hi,

I called now to Rishita mam and Disha mam took the call and she replied that Rishita is not available. She is not at all attending my call and when ever I call her someone saying we will inform her and ask to contact me. But I didn't get the call yet once. It seems like all are running away by just not returning my money back. Kindly I request you all to return back my money as soon as possible.

Kind Regards,
Archana S
Reply
Archana Subramanian Aug 18, 2020

Today I got a below reply from them in Edureka Support ticket again saying it is not possible.
I have replied and sent a mail again on the support request:

Vivek Answered on Aug 18th, 2020, 13:51 IST

Dear Archana,

Thank you for your response.

We have already provided you with all the possible alternatives. Also, we have escalated the case to higher management on your request and got the same response from their as well. You have already taken 2 batches for Java and on your request, we have swapped your courses and made the changes in our database. Please refer the below screenshot of the attended sessions.

Feel free to revert in case of further queries.

Regards,
Vivek Gupta
Lead - Escalations Team

[protected][protected][protected][protected]...⇄

You Answered on Aug 18th, 2020, 15:34 IST
Hi Sir,

Yes, I have changed the JAVA course from weekend to weekdays for the amount which I have paid for JAVA/J2EE SOA only. I have not attended both sessions two times.

So this is not applicable. Also, I have swapped the course before the web courses got started and it took a long time to start the live sessions. Also for the swapped course of Microservices, I only attended half a session and immediately came out and reported that the class was not fine and need a refund. He said he will do the needful. I have not used any of the course contents of the Microservices or attended the Microservices class after that. How can anyone simply leave such a big amount without taking any course. Please revert back my money as I have not used any of your materials related to this one. Kindly revert my money back as I am already suffering a lot in this Pandemic. I need my money back. I request you all upper management of Edureka a lot.

Kind Regards,
Archana S

Your counsellor mr avnish jaiswal yesterday call me and send a abuse language he also said me ur a manner less guy so i kindly request u please try to improve this problem

Hi
I have been lied to pay 30000INR when I did not have any money

This GUY NAVEED came to me lying stating that IIT Professors will teach us in between .. Pay 500INR and then 30000INR

All this is a LIE. No IIT professors will teach us.

Then asked me to pay 152000INR when I had no money in my account. I will go to court if required. Please cancel my course and refund my money.

Refund my LOAN immediately.

You cancel the course as I got to know from Sam that no IIT Professors will teach us. You lied to me.

I am paying 182, 000 INT just for a piece of paper.

I want to cancel this course. Please stop my loan immediately as of now.

Order id : bdkvpch_c1cb757cfcfc496d

I am from coimbatore. I have taken the full stack web developer masters program by paying 34, 514 in july month. But it took lots of time to start the class and i waited for almost two weeks and then decided to take the java, j2ee-soa certification, and microservices certification from edureka. The initially paid rs.34, 514 got splitted for two courses. The java, j2ee-soa certification course...

I had enroll in course pg big data program, during the time of admission they said that if you want to leave the course in the middle after deducting some amount rest will be refunded... But now they are saying it's a non_refundable and non_cancellable course and not allowing us to leave the course.
There are many student who get trapped by them... They are not allowing anyone to leave the course...

I also want to cancel the course but they are saying it's non_cancellable program... But in the beginning the counsellor hadn't told me this... They said whenever you want to cancel it after deducting some amount you can left get refunded...
Beaware guys before taking admission in edureka...

Most Pathetic Customer Care. Do not even care over replying to your queries and grievances.
It has been a nightmare since I asked them for my Prince 2 Exam Vouchers. I enrolled for PRINCE 2 Training and Certification program from Edureka in Oct 2019. They gave me assurance that they will provide me Exam Vouchers along with Training. It is in email and with proof. Now, since April 7, I have been chasing them like anything but haven't got any positive response. They are simply passing the ball from one team to another. Even I raised this matter on their twitter handle 1 month ago but haven't got anything except a mare assurance that "Team is working". Which team is this who has been working for more than 3 months and not able to issue simple exam vouchers.
I have paid approximately RS 37000 to Edureka, which now I want as refund as they are not able to keep the promise to their services as per the commitment given in writing.

I am student of data science pg program. I have requested them for notes. Also related to assignments. But they are not replying. I have 5 tickets pending but havent got any reply. Please help me out. I am paying 2.20 lac them for this course but they are just ignoring my doubts and not providing notes and questions.
If any higher authorities from edureka reading this please help me out.
My email is [protected]@gmail.com

I reached out to endureka on june 2nd 2020 and followed up several times that i need to cancel my enrolment but no one damm cares to reply or contact. I've paid 50% [rs. 10000] and now no one is replying or attending calls. I reached out to customer care and they said they will contact me but no one turned up.

Edureka, if you are listening don't cheat and don't run from answering the questions. Guys, please get into their trap take courses from anywhere but not from this horrible institute. Also, if you receive call from a person named "siddharth" be more careful he will never get back to you after you've done the payment.

Most horrible experience!!!

I have deposit 1000 rupee for course to attend interview. As discussed after attending interview if i m not interested in continuing the program i will get my money back. But now it has been above 1 month i have not received my amount back.
My contact number [protected]

I have deposit 1000 rupee for course to attend interview. As discussed after attending interview if i m not interested in continuing the program i will get my money back. But now it has been above 1 month i have not received my amount back.
My contact number [protected]

Hi,
I have made a payment of 1000 rupees for cyber security course to edureka. I have told that the 1000 rupees is 100% refundable if you don't want to opt for course. After getting the complete information about the course fee structure, i'm was little surprised, fee was around 1.8 lakh and i was thinking it would be around 60, 000 rupees, so i denied opting the course.

Now from march 24th to till date, i contacting...

I was busy with my office schedule and i was looking for a course in data science. Then i saw their pg certification course with iit-guwahati, 9 months course and they said they are giving scholraship of 1.10 lac, so they enrolled me for 2.15 lac (Total 3.25 lac). They made me to pay 40000 upfront and they said only 1 seat remaining etc. They took money from me on 1st feb while the course was supposed to start from 15th march. They did not say anything about refund policy etc. They even gave me no cost emi from propelled, some unknown financial institute. I told them that i was not interested to join the course on 26th feb and then they started showing their actual color. Customer care is the worst. Total they took 54.5k from me and that too when i did not even attend a single training and i told them 20 days in advance that i would not be able to join the course due to personal and financial issues. Now they have been harassing me. And i am getting frustrated.

They are giving diffferent excuses and my temper is going up and up. I even requested them to refund my full amount and let me live in peace. I am really getting mental harassment from both propelled and edurekha and i want this to be stopped as soon as possible.

I have been shouting at them for the full refund n which i want at any cost.
I need justice for my hard earned money. I think government should take strict action against such malpractices of cheating customers.

Sales person pinky has called me for power bi course which i was interested. She told me fees will be 15000 also she informed me we are having 3 courses offer running in which you can take 3 courses which you are interested.
I have taken this offer in 20000 and after payment she has assigned me power bi course after that when i asked her for enrollment of other two courses. She told me this is the link and choose from here. When i saw that link none of that course was of my interest. She haven't provided information about you can only choose course from this secrets course. If this was before communicated i haven't taken this 3 course offer.
Currently i m only consuming power bi course and other 2 courses from list is not related to my field.

I have called pinky 50 times she haven't responded this is unprofessional.
I wanted my 5k return. I am only taking power bi course.

[protected]@edureka.co you are very unprofessional. Return back my money

React js online course edureka — this online lesson instructor is a joke,... Difficult to understand, what a fkn horrible experience, you will not get your money back!!! I complained about the instructor (Indian fellow), very very difficult to understand,... Sucks to be honest, really wanted to learn this course, but the guy is an asshat clown!!! This whole entire company is!!! You have been warned!!!

I have communicated and cancelled my interview slot well in advance and requested refund of refundable security deposit of 1000 which was to be processed within a week. I have initiated the request on 29th january, still haven't received by refund. I have regularly followed up more than 3 times with mr. Binu mathew (Admission counselor) however he has stopped receiving my calls now.

Regards,
Hardik gautami
[protected]

I've tried to contact edureka support 10 plus times, every time they mention that the escalation team is not available at this time.

Every time i've got the same response that the escalation team will get in touch with me within an hour, but no response.

After discussing, they are ready to refund 50% of it.
As of now, i've accepted this 50%.

Please look into this.

I am based in Scotland. I was mis sold course for RPA automation in August. I had made it clear that I don't have Dev Op experience and am wanting course outside of this requirement. It was a hard sell with promises of a course that didn't need Dev experience and that I could finish within August. My first few sessions, I was told that I need to have dev experience. When I complained, I was contacted by an SME who claimed that I didn't need the experience and that company had put me in a mixed batch which was wrong. So, I was moved over to another batch. It wasn't convenient as we were now at the end of August and I was going back to work and less time to spare. However, I agree to try again. But what they didn't tell me was the classes were at 2.30am every day. As you can imagine, I could not take them. Since then I have been chasing to get a refund and the company has not bothered to respond except to say 'we have resolved your complaint' which they clearly haven't. I don't have time to take this course anymore and I have no trust in the company either. I want a full refund as I was first mis sold a course away from my ability, then put in incorrect batches twice. This is a very corrupt company and I am saddened as a Indian living abroad to have to explain at my work why i could not complete this course.

I have been perceived hard and chased to enrol for online "togaf" training cum certification exam. I have paid usd 495 + other charges.

As part of offer/promise -
• includes a combined exam/certification voucher & double surety with reattempt exam voucher free of cost.

Now am asking their representative and marketing company to provide reattempt exam voucher for togaf level 2 retake exam voucher. I have called multiple times to ms. Sandika, sent email with all proofs etc. But no help.

Dates are just passing by without any resolution. It's quite annoying and never expected from edureka.

Usha from Edureka sales had explained and convinced a lot to me and asked to book big data course on basis of my past experience. While taking course i was told no prior knowledge or background require and they will teach from scratch.I believed with all the hope to take course.

On completion of basic java prerequisite I have start attending big data lectures. But unfortunately I am unable to get anything what trainer teaching. On realising same I have attended few lectures of another module but there also I am unable to.
Now I strongly feel course require prior knowledge which I don’t informed prior.

It was committed to me no prior knowledge required. Now I asked for refund. But I am not getting any positive response.