Eicher Motors Ltd — Eicher School Bus- engine fail in 10 month ,Demanding money to repair

Address:

487551

Date :[protected]
To,
The Managing Director
Head Office,
EICHER, Tamil Nadu

Sub : Reg. Complaint of the Vehicle No. MP 49 P 028 Model 10.50 C Bus HB BS3 SCL SRL.

Respected Sir,

We are writing following points for your consideration :-

1. We had purchased Eicher School Bus as above referred Model with sitting capacity from your authorized dealer M/s J.K. Motor’s, N.H. 7, Karond Nala, Bye Pass Choraha, Katni Road, Jabalpur, having chases No. MC2AICRFOFF318997 and Engine No. E413CDFF036759 on[protected] for student transportation purpose.
2. With due respect we need to make your kind note we are having 7school Bus with us of Tata Motors and after seeing your Bus we have finalized EICHER SCHOOL Bus with great expectation.
3. After purchase from very first day all the discs and tyres of Bus was got very hot and tyres become Jammed after few kilometers, which results load on Engine.
4. We have made complaint for the same to Mr. Manoj Pandey G.M., J.K. Motor’s Jabalpur and after that he have send mobile service van at our school for resolve the problems .(Because distance between Gadarwara (school) to Jabalpur is 150 kms )
5. But in 3 - 4 visit, also mobile services van person was not able to resolve the problem completely in the month of August 2015.
6. Than he mechanic as well as workshop in charge has informed us there is some manufacturing Assembling fault in the tyres, and they suggested have to send the Bus in workshop at Jabalpur and whatever charges are there company will cover it as Bus is in warranty period.
7. School have send the vehicle on[protected] to resolve the problems of tyre.
8. At service center Break shoe spring size was reduced and adjusted and they have returned the Bus with assurance that after few kilometers it will be resolve.
9. At initial level instead of maintain the speed and load of engine for few kms, here due to problem in wheel Discs Engine got full load and got heatup.
10. Currently after observing that oil consumption is too much and again we have reported same thing to M/s J. K. Motor’s workshop and they have send the mobile service van after 15 days and after seeing the problem they have call the Bus fro services in Jabalpur Workshop, and assured that Bus is in warranty period so their will not be any charges.
11. We have send the Bus on[protected] for the arresting problem later on we come to know that the problem is in Engine.
12. When we have goan to take the delivery of Bus on[protected] they have raised the bill to us of Rs. 40, 159/-.
13. When we have asked that Bus is in warranty period which is told by them also, why we should pay the amount then their response was really surprising stating that the Engine is repaired due to dust which is totally unacceptable . And we have not taken the delivery of Bus, It is still in M/s J.K. Motor’s, Jabalpur (Workshop).

With due respect we have concluded the matter in front of you. We know that we have purchased a School Bus from a Brand EICHER with a huge confidence and in fact we have shared value adding thing about EICHER SCHOOL BUS in our area and 4 Buses is sold in our small Town in same period, and we have still faith on EICHER and Team EICHER.

Sir we are humbly requesting you to look into the matter and provide the possession of our School Bus.


Thanking You.
Raghav Kabra
Director
Kabra Memorial Public School
Gadarwara
[protected]