My wife had ordered jewellery online from Kushal's Jewellery website https://www.kushals.com/. OrderId number is K176351.
She got a message that Ekart is going to courier it and they gave the tracking ID WSPP[protected].
Courier agent from Ekart called after some days that courier has went to some other place, Mudhol, Karnataka. Which is more than 90 kms from my wife's place, Amingad. My wife had given proper address details but it still went to wrong destination.
Courier agent said that she has to send the OTP and then he will reschedule the courier to her place. My wife shared the OTP and courier agent misguided her and it is showing that order is delivered at Mudhol only.
Now, both the companies are not taking responsibility and courier agent is not picking the call. This is his mobile number. [protected].
Please help us.
Ekart Logistics customer support has been notified about the posted complaint.