I have purchase a product from Myntra and which I received on 20th February and due to size issue I return request on same day. But from next day onwards I'm only getting message from Ekart that the delivery guy is out for pickup in the morning and again I got another message that the pickup is failed. But till date the delivery guy didn't even call me once or come to my address from 21st February till today. I even called the delivery person but he asked my address and disconnected my call. My address is in proper town. I gave my landmark also so it is not difficult to find my address to pickup my product. Kindly look into the matter on urgent basis and do the needful. My Tracking id MYNR[protected]
Mar 4, 2022
Complaint marked as Resolved I have purchase a product from Myntra and which was delivered through Ekart logistics on 20th February but due to size issue I issue return request on the very same day and from 21st of February I'm getting message in the morning that the delivery partner out for pickup and in the evening I get message that pickup failed. Your pickup guy never ever call me even for once and never even came to my address for pickup. Not only this even without contacting me or coming to my place he updated status that the product is mismatched. I complained so many times regarding this but still my issue is not resolved. I'm waiting for my refund but without picking up my product how will I got my refund. The delivery guy come to my nearby address but still not came to my place for pickup.It's been 13 days I'm still waiting for your delivery guy to pickup my product. My location is Sarupathar town Dist Golghat. Pin-785601.
Ekart Logistics customer support has been notified about the posted complaint.