Ekart Logistics Complaints & Reviews

Delivery boy is very bad rude unprofessional

My parcel has been not yet delivered since 2 days . Tracking id FMPC is [protected]

I have startrd a small business through shiprocket services .Ekart too was there as a delivery partner .i thought ekart would be the best option . But each time i place a order with ekart, their pickup is always delayed I dnt know what kind of employees or branch thwy are working .But for me as a small business owner, it is disgusting beacuse my customers keeps on waiting for the order to ship .But the ekart guys keeps on postponding the pickup .

Mera Product Nhi lekr haa raha courier boy . mene return ki request daali thi 1 weekhogyaa . but voh koi na koi bahana maarta hai . or ek din usne tab phone kraa jab mai office mei thaa tab 6 bje sham ko . subah se lekr 4 bje tak voh recieve hi nhi krta orr behas krta hai . bahut

Dear Sir/Medam

Mere Complain Kheda_odh one world logestic Mera ek replacement parcel tha Wo delivery boy aceept kiya or dusre staff ne yes kiya but wo team leader ek girl hai wo nai kar rahi mera replacement parcel or reject kar diya so i lost my return policy or wo ladki boli ke utha tera ye sab yaha nai hoga ese bat kar rahe customer ko esa answer milta hai yaha Kheda_odh Dist-Kheda Gujarat india Kindley Help me staff kese bat karta hai Koi tamiz he nai hai wo ladki ko or answer bhi mujhe khrab diye hai so i want to complain this girl team leder kheda_odh

Thank You

The courier partner picked my order with pickup I'd FMPR[protected] but it is not updated in flipkart app it is showing pickup is not yet done please resolve this problem

Please return my money

As ekart delivers product of Flipkart it has the worst service...my product should Be delivered 2 days ago ... because of ekart interface and otp problem my product is not delivered...it is been more than 2 days i am still waiting for my product...the ekart people does not care a single thing and Flipkart isn't responding...my work has been stopped and daily money is been cut off by my salary...shame on ekart and Flipkart

I have ordered a best combo deal ever-black-blue watches.
But I have received another watch it was titan brown colour watch.
It want to return back this order.I don't want this order.I have order smart watches 2 but I received a another watch titan company.I don't want this watch.I want to return this order back.
In second picture you can see there is product best combo deal ever-black-blue but in third pic you can see clearly in box there is titan brown colourwatch.I also have a video o[censored]nboxing but we have to send shortage of video but I have 2 mins video so that I can't sending the video
I am sending the photos

My order number: FMPP[protected]
Product recieved with delivery person. OTP required for delivery. But OTP was not Received. Problem on EKART. I couldn't recieve my product even though I have Paid for it

I ordered a Mobie phone with tracking id[protected] on 19th August, 2021, and they give me delivery date of 23rd August, but after they extend it to 7 days.Why?? Ekart is very bad service.

I got into the job of a delivery boy at ekart logistics, I trained for 4 days with my bike, then I worked for 4 days, then I didn't like using them, I was given a route far away so I couldn't do it anymore. But I wasn't paid. in those 8 days I need 2500 rupees of petrol.I don't have to pay for petrol, I just want to pay for work...

Please kindly help me.my name is Sudip Hazra, i work in mogra ekart logistics, working I'd name rupam kumar Dey

I have ordered somy earpods and the product i received is a duplicate jbl headphones. This is ridiculous . You guys take a hell of money and be in touch with the customers throughout the procedure and once it is send it to the given address you people do not receive the calls or reply to mails provided. I need my money back .

Concern person,

I have ordered my product from Flipkart. my order number is OD[protected].
ur

ekart person not delivered elaborately saying u have to come to take ur parcel. I will not deliver to ur home


I have registered my proper & correct address with the proper landmark. but ur delivery boy purposely told me to come & pick up the product. as he cannot deliver to me at my doorstep. he said u have given incorrect & improper addresses. so I will not come & deliver the product. I hang up the phone saying u have to deliver to my home only.

after some time he called me & again said u come down to take ur product. i denied to go on the road I requested him to come to the second floor & also I guide him on how to come to my home.
with him, another person was there at that time.
on phone, I heard that he was telling to ur delivery boy that tell him to come down we will not deliver.
still, I told kindly pls come up to my doorstep & deliver my product. The delivery boy on phone only told me I have a big vehicle & another delivery boy has gone for delivering the product so I cant deliver at our doorstep. u will have to come on the road & take ur parcel. I told him I will wait till ur another delivery boy come.
still, he wanted me to collect from where he was asking me to come.

I strongly oppose that. I told u will have to deliver me to my doorstep. and I hang up the phone.
then after 5 minutes, ur delivery boy came with my order product. i opened my house door.
myself I was wearing a mask properly.
he was showing his attitude & was upset., cause I called him till my house to deliver the product.
he banged my order product on the floor strongly. at that time he was not wearing his mask properly on his nose & mouth.

the mask was under his chin. so I told him to pls put on ur mask properly & cover ur mouth & nose so I will be safe also he will be safe. A pandemic situation is going on so we have to be careful.
but he denied it & shouted at me saying I am wearing my mask. this is the way I use masks.
I was surprised by his answer.
I still told kindly wear & then take money. (i was holding rs. 525/-in my hand)
he got angry & he took away my order product & gone.

I was shocked. I was asked to come & deliver my product but he didn't turn up.
he was acting like he was doing a favor on me.
why he was showing attitude to me? is this the way to treat with customers? is this training ekart gives to ur staff?

I don't understand how can anyone behave like this with any customer?

ekart person not delivered elaborately saying u have to come to take ur parcel in office. I will not deliver to ur home

a delivery boy was not wearing a mask and also was shouting at me when I told him to wear a mask. he himself return the product saying I don't want to deliver it to u. when I told him I will do complaint then he arrogantly replied me do what u want to do

is this ekart people are giving service to customers?

this is not at all proper service given by ekart people

kindly pls give proper training to our delivery boys.
how to talk? how to deliver? how to be polite with customers?

I want ekart should take proper action against this delivery boy. otherwise, I will do a complaint to Flipkart that ekart service is not good at all.

mysel[censored]sing Flipkart service for many years, but seeing to this scenario i will have to take a decision for further action.

my product was not at all delivered to me. without my mistake ur delivery boy given the wrong info to ur customer support message.

Sorry, our E-Kart executive was not able to reach you on phone for shipment FMPC[protected]. Please reach out to the executive on [protected] with pin 143 -valid only for today

above message generated because o[censored]r delivery boy given wrong info.

pls, take proper action to save ur company name & for a better future.
waiting for ur reply & action

thanks,

"Ekart Logistic Bhot Zyada Bekar Service He Kabhi Bhi Ye Parcel Pickup Nahi Karte On Time Isse Bekar Service Kis Or Ki Nahi Hogi Ithing Ekart Se 3 To 4 Time Courier Kar But Ekart Wala Pickup Nahi Kiya Koi Complaint Nahi Sunta Staff Bhot Bekar He In Ka Courier Boy Chandni Chowk Fatepuri Delhi 110006 Me Aata Hi Nahi He Pickup Krne Ke Liy
Koi Complaint No Bhi Nahi Jo Website Par He Wrong No Ekart Ka Use Wast Of Time He"

I had requested a return on August 13, 2021 of Zaveri Pearl earrings set purchased from Myntra. A text message received from Ekart agency that my pickup is scheduled on 15 August 2021. On 15 August 2021 evening I got a message that my return request has been cancelled @4:58pm. An Ekart wishmaster came by 5:15pm, 15 August 2021 and collected the item and told, it was a mistake from his side, some type of technical error and he will inform in office and get it corrected. I got the message pickup completed @ 5:30pm 15 August 2021.
I returned my purchased Zaveri Pearls Earrings on 15 August 2021 along with the bills and tags, but order status was showing exchange/ return in Myntra website. Waited for 2 working days, still there was no change in status. So I clicked on "return" again. Then the pick up was scheduled again on August 19, 2021. I contacted Ekart wishmaster & I told him about the product return issue, he told that "a complaint will be registered along with my recorded voice and he will also inform at the office too". No updates till now, 23 August 2021.

I registered a complaint in Myntra also along with the screenshot of the "pick up completed" message from Ekart.

As I got a damaged product I had opted for a refund. I haven't received any refund for my returned item in Myntra. Felt very bad and cheated. What should I do now? Online shopping must be customer friendly and queries should be solved immediately.

Every customers may not be able or familiar to share the issue/complaints that they have faced during online purchases. I understand mistakes do happen, and I look forward to a solution on this situation and your immediate response.

Thank you for showing patience and taking time to read this issue.

I had requested a return of Zaveri Pearl earrings set purchased from Myntra on August 13, 2021. Text message received from Ekart agency that my pickup is scheduled on 15 August 2021. By 15 August 2021 evening I got a message that my return request has been cancelled @4:58pm. An Ekart wishmaster came by 5:15pm, 15 August 2021 and collected the item and told, it was a mistake from his side, some type of technical error and he will inform in office and get it corrected. I got the message pickup completed @ 5:30pm 15 August 2021. I returned my purchased Zaveri Pearls Earrings on 15 August 2021 along with the bills and tags, but order status was showing exchange/ return in Myntra website. Waited for 2 working days, still there was no change in status. So I clicked on "return" again. Then the pick up was scheduled again on August 19, 2021. I contacted Ekart wishmaster & I told him about the product return issue, he told that "a complaint will registered along with my recorded voice and he will inform in the office also". No updates till now, 23 August 2021.

I registered a complaint in Myntra also along with the screenshot of the "pick up completed" message from Ekart.

As I got a damaged product I had opted for a refund. I haven't received any refund for my returned item in Myntra. Felt very bad and cheated. What should I do now? Online shopping must be customer friendly and queries should be solved immediately.

Every customers may not be able or familiar to share the issue/complaints that they have faced during online purchases. I understand mistakes do happen, and I look forward to a solution on this situation and your immediate response.

Thank you for showing patience and taking time to read this letter.

My order number is OD[protected]
Phone number [protected]
Item was out for delivery from yesterday
I will be avaible till 1 pm everyday but i got got yesteray eveng around 5pm ..tht time will be be in my duty so...kindlt deliver mtly prepaid order before 1 pm today

Very very very bad services...
My order id is fmpp[protected], I has bought a water filter from flipkart with exchange. I have branded (Hindustan Unilever, Puret) water filter, when I processing for buy from flipkart there are clearly mentioned ANY TYPE OF WATER FILTER but your delivery boy and your Varanasi manger refused my product and say we only exchange branded and electrical water filter which is fully wrong and misbehaviour with customer.

I have order Taqeunik.com to Sony and JBL Bluetooth Earpod combo offer. I paid 1589 rupees. But I got Jbl wierd earphone worth 1299 rupees. I want to refund and replacement my product.