Ekart Logistics Complaints & Reviews

Dear Sir/Mad'am I m here to inform u that my product which is beardo trimmer is not delivered to me yet since it's date of delivering is 23 rd October. I request to you that please provide me a fast delivery service and prodive me my product on time with 5 to 6 working days please. I will wait for ur response by providing me my product.

I ordered a boat earphone from Flipkart. It should have arrived yesterday but it is not delivered moreover Flipkart application show that the product is delivered

I had ordered my Samsung Galaxy Smartwatch on 16th of October and todays date is 7th November but still even after filing a complaint on flipkart there hasnt been any progress in my order. It had been shipped on 23rd October to Gurgaon and that is the last update on my tracking ID. There has been no updates since then. It has been the worst experience.

Dear Ekart,
my product tracking id is FMPP[protected]. ekart hub of paithan not attempting delivery and write status of address mismatch of 431107 pincode. while visiting to there office they not give me product and argue with rudely. please solve my issue and provide me delivery or give me product which is prepaid.

Date (duration) of incident: from 18 October 2020 to 07 November 2020

Ekart Logistics tracking ID: FMPP[protected]

I had ordered a Samsung T7 1 TB External Solid State Drive (Blue) [https://www.flipkart.com/samsung-t7-1-tb-external-solid-state-drive/p/itmd53333...⇄ in the morning of 18 October 2020. It was supposed to be delivered by 27 October 2020. But it hasn't been delivered till date (07 November 2020).

On tracking in the Ekart Logistics website [https://ekartlogistics.com/track/FMPP[protected]/], it shows that the shipment arrived at Farukhnagar (MotherHub_FRK) in the aftertnoon of 18 October 2020, and is stuck there since then.

I am writing mostly about Flipkart because I have only contacted Flipkart on this matter. I did not find any way to contact anyone at Ekart Logistics. But I have strong reasons to believe that the problem with the delivery originates at Ekart Logistics. The Flipkart customer support executives have also frequently said that there is an issue with the 'delivery partner', and a team is "trying" to contact the 'delivery partner'.

I had raised an issue with Flipkart on 27 October 2020, and received response that it will be resolved by 31 October 2020. But there was no resolution. I again raised an issue on that matter on 31 October 2020, got reply that it will be resolved by 03 November 2020, and yet again, it was not resolved. Another issue was raised and I was informed that it will be resolved by 07 November 2020, again it was not resolved. Today (07 November 2020) another issue has been raised and Flipkart wants me to expect a resolution by 12 November 2020. But due to the above-mentioned experience, I tend to believe that there is a very low chance of any resolution.

I have contacted Flipkart customer care many times during this period (between 31 October 2020 and 07 November 2020) and all of them have said that they will escalate the issue to "higher authority". These customer care executives seem have no idea about why there is such a long, unprecedented delay in the delivery of the product, i.e. the delivery of the product apart, they do not even know the reason of the delay. I had contacted Flipkart customer care thrice before 03 November 2020, and all three of them had assured me that the issue will "definitely" be resolved by 03 November 2020, which "definitely" was proved to be a blatant lie, as proved later. Same for their assurances for 07 November 2020.
There is no way to contact these "higher authority" people, who are supposed to be directly looking into this matter, but are apparently not doing their job.

Yesterday (06 November 2020) evening, I got a call from a Flipkart customer support executive, who said that they had some problem with the delivery partner (which I infer to be Ekart Logistics), which has now been resolved, and that the product will be delivered, at my doorstep, within 7 days, i.e. by 13 November 2020. He also said that if I do not want to wait for 7 days, I can cancel this order and order the same product again, and the new order should not be affected by problems hindering the older one.
First of all, the product is right now out of stock for my location. Second, even if I could have placed a fresh order, it would have taken 7-10 days, normally, to reach my home. So, it would not have helped me anyway, considering that the issue with the present order has been resolved, as claimed by the Flipkart customer support executive. Staying with the present order was (and is) the only viable choice that I had (and have).

Today (07 November 2020) afternoon, when I checked the status of my order, it showed "Issue Unresolved" and when I started a chat with the Flipkart bot, it replied that an issue has been raised, which will be resolved by 12 November 2020. So here it goes again, another 5 days extended. I am surprised how these customer support executives can confidently lie to us every time. I also checked the website of Ekart logistics and it showed the same status that it had for the last 19 days - stuck at Farukhnagar. I confirmed this state o[censored]nresolution from 2 customer care executives of Flipkart.

Desirable resolution:
Ekart Logistics must respond to Flipkart immediately and also resume the process of delivery of my order within a day.

I had ordered an i phone xr from flipkart from my friends account of mobile number [protected] to be delivered on 18TH OCT . Today is 7th NOV, Not yet received after multiple complaints and updates. . E KART TRACKING ID FMPP[protected]

Deliver my product today. You not deliver my product today but I cancled my order. My order tracking id FMPC[protected].

The order was picked up from Pantaloons Pune on 11th October and on 22nd October 2020, it shows order reject and has gone missing and never delivered. Pantaloons is unable to help and ekart customer care emails are bouncing.
Tracking number is PLNP[protected]

My tracking id is MYNP[protected] ...which is ordered on Myntra ...please check the details bof my parcel ...and deliver it as soon as possible

Order was pickup on 14 October but did not receive it yet. Ekart team is not responding either. They have bunch o[censored]seless and irresponsible people who does not own responsibility

My tracking no is FMPP[protected].
now they are not delivering the product for the last 15 days and also not giving proper information.
Every time they raise my issue but not providing any kind of solution.
So please do needful.

Delivery delay. Ekart logistics message me today, out for delivery. Delivery boy said, tomorrow will deliver my product. Why this condition?

Your delivery boy I don't his name.
He is behave to worst.
Please instruct him stay as cool as possible

I ordered multiple order from flipkart which are dispatched through ekart.One of my order is stuck at a location .Other order had reached out to me from same location .The ekart not the flipkart customer care is resolving my issue

My product was not delivered on Nov 2 aa they said and iam not getting any updation. Very bad quality. Government should take action for cheating thier citizens.I ordered a pretige product they didnt give any respond

Irresponsible team in the world. Shame on you.

I have not receive my package till now but I have receive a SMS from ekart that my package has been delivered on Wednesday 4th November at 11:34 PM. Tracking ID of my package is FMPP[protected]. Where is my package?

I have not receive my package till now

When i tracked these order id in ekart site, i found that the delivery agent attempted but no response from customer but i ensure you no call was made to me from delivery agent and i from my side called [protected]-Amit dash(True caller id), this no i got from message sent to my mobile as "your order is out for delivery". How ridiculous this is! Delivery agents in hubs are not responsible to their duty

Respected sir,

I was doing job in ekart for some days ago and I spent many amount in petrol
In my job time all day I work to giving parcels and after that they leave me for 1 or 2 hours then call again to hub and doing work for all night, without sleep and doing heavy workload my health feel bed.

For this reason my health feel bed for more than 1 week so I leave this job now hub or your company not give me amount of my work and petrol also .

Please give me amount of my petrol and amount of my work. I was work there for 18 to 19 days . I have all proof that I work on ekart.

Please contact me soon sir / mam