| Address: opposite hotel heritage, pardhan nagar DTDC office. dist darjeeling west bengal |
Dear Sir / Madam,
i have an order from delhi, it's a shoe which i buy. tracking id. SRTP[protected].
Which has no details yet. delivery guy called me on friday but on friday (11 sep), day we have lock down, i told him and as per the telephonic conversation between me and the guy he was supposed to deliver on next day (12 sep).
On very next day I waited a long time and then I went to the nearest ekart office (two times) but the office guy told me it's difficult to find your product details. so don't worry you will definitely get your product asap.
but till date i didt not get my product update, i try to call your toll free number but your executives are busy whole day.
As a reputed company (Ekart) has only a website on which we can check our product shipment, their are no customer care numbers or mail id. Where we can put our complains. I have order from other online company's where we never get such problem.
i am very exhusted about my product i paid for it well as seller will not
concern about the matter, top of "WHOM TO CONTACT & where to contact " ?
because i went to Nearby EKART office on saturday (12 sep ) and i visited
again on monday (14 sep) by 7.30 pm but office guy told me with in two days
i'll get the orders.
What details should I send you ? Let me know so i can make a hand shake
relationship with you as a customer.
this is near by office i visited* = 734010, Paribahan Nagar, Matigara, siliguri
West Bengal.
Please take the necessary action and solved my problem as a responsible service provider.
regards
basant mukhiya.
Darjeeling. west Bengal. [protected]
Ekart Logistics customer support has been notified about the posted complaint.