Ekart Logistics Complaints & Reviews

Im a seller on flipkart. My current ekart facility is - chhatarpur_del_pl. The courier return packets are opened by them and items were stolen many times. Earlier they used to open my packet, steal the product and put anything inside that. But now they become so daring that they open the courier return packet and steal item and apply tape. Nothing inside. They have no fear that empty flipkart cover can easily be noticed. Apart from that they sometimes ask me shipping label. They say that there is some problem with the label and we need another shipping label from u. I noticed that after providing the shipping label they make different packet and deliver that to me some days after. The item inside is also missing. Complete fraud things are happening. Today i received ne another packet which was empty. I did not receive it and i wrote that on their sheet. I have attached the images of the packet that i received and the i also shared what i wrote on their sheet. Apart from that i am attaching another pic. This pic was provided to me by pickup boy and he asked me to provide him shipping label of that order number. That was an excel sheet. There are names of some other sellers also. I guess those sellers also provided him labels. After giving him labels, inspite of prepaid order that order id was delivered back to me in next few days. But the packing cover was not mine. Also there was different item in that. This ekart facility is making packets by their own. So kindly have look t images and provided me solution. They are not even picking my phone.

My name is sachin bhati
I ordered a macbook air laptop order no (Od[protected]
My delivery expected date was 2nd july 2019, but parcel sent for delivery on 1st july i called delivery boy more than 100 times but he rejected my call and i left 2700 in my home if my exchnge laptop denied by delivery boy so pay 2700 to him and take the parcel but delivery boy reject my delivery and reason given by him is that my brother meet him at home and gave black colored laptop to him
First thing is that my brother is in army and from 9th may he is in manipur posted
And exchange laptop color is not blacked colored it means he lied to company and not attempt delivery i need the same laptop on same deal otherwise i promise me and my locality will never accesss flipkart for a single thing
This is the responsibility of flipkart to provide me

Ronald dcruz
[protected]

I am here to lodge a complaint against your service actually your employees rude behaviour against the your valuable customers

I have done a phone call to your service area 496224 bagicha, chhattisgarh, india regarding my order no. Fmpp[protected] but the no. Was switched off till 12 in the afternoon and after that at 1 o'clock i ranged again and an employee received the call and didn't say a thing, i call back again he just cut the call repeatedly twice and at last he picked up talked in a rude manner i'm providing. His no.[protected] i asked his name but he refused to tell the name

In an era of positive reviews this employee is ruining your company brands name by their rude behaviour

Just a suggestion from your valuable customer that either take a strict action against this type of employees or see your company's downfall

I have ordered my realme3 pro from flipkart on[protected] and i want to exchange my realme2 pro as the wishmaster came to take my phone on exchange but the wishmaster willingly rejected my phone that my phone has small dot on the back side of the phone as it is not a rule or it's not a issue for him but rejected my phone of exchange to new phone and i am waiting for my new phone for 4 days without delivery

My order id od[protected] so i have ordered mi note 7 pro on 19th june 2019 it's delivery date was 20 june 2019 and it was breached again to 25june and i visited to nearest hub near me jeedimetla kompally. The concern person did not even remove product from the bag i also contacted many times to customer service of flipkart they didn't even take any action till now. And i need my product by tomorrow morning for sure or else i'm gonna take serious action now.

I had ordered a Product from FLIPCART. The expected delivery date was on 19th June, 2019. At about 1.30 PM, the delivery boy give me a call, to come down to the office premises. When I reached no one was there. I repeatedly call to the number. The Delivery boy was receiving the call, but no answer. I tried for about 1 hour. After 1 hour, I got a message, " PRODUCT UNDELIVERED, EXPECTED DELIVERY DATE IS 21ST JUNE'2019".
Very disappoint with this type of service.

I have ordered a mobile on 8th june 2019 and the promised delivery was on 13th june 2019 but due to mistake in address it got delayed and the ekart without even reaching us transited it to other hubs and upon calling they assured a delivery on 18th june which is today and today they are asking for more 48 hours to deliver my product ...They are not at all concerned about my delivery .They keep on skipping the delivery date and I have asked them alot of times to get my product delivered and they are not doing it ..so please help in this regard

I placed an order with Lifestyle. Order no: [protected]. This order was supposed to be delivered by ekart, shipment no : LOIP[protected].
I received the message that this order has been delivered and was received by my family member but this is not the case. I was at home and this order has not been delivered to me or any of my family member.
Please look into this matter.

I have an complaint against the delivery boy who delivered my order... He used to called us 2 km far away from my home nd he always says that he doesn't come nd we have to take it from there every time... Today i asked him to deliver it to my house nd he says no he can't nd so i say u have to deliver it to my house clearly... Nd he then says there is a problem in my bike... What kind of reason is this... Then i say u have to come to my house whatever it is... All the time he just says that yhn ajao k yhn ajao... If they are delivering they have to deliver it to my house... The way of talking is also very bad... He says that muje bahar ka mt smjho m bi yhi ka hu btadunga... What is this... Nd he also says agli baar order krna tb btaunga... Is this the way of talking to customers... Talk to ur partner inki manmaani har baar nhi chlegi aur har baar ka yhi h... Once upon a time i have ordered 2 fans from flipkart nd he called us 5 km far nd says that apko yhi se le jana pdega hum nhi aenge y kya bt hoti h...

This is to bring to your notice that ekart logistics have placed am order with flipkart on 15th may 2019, with order number od[protected] the product is a hair care product by the brand wow rated 646 rs. As per the tracking the product bas been dispatched and has reached to hyderabad hub on 17th may 2019. They first gave me a promise of 19th may to deliver the product later changed to 22nd may and now i receive a message that the product is further delayed. The customer service is also giving me fake assurance that the product will be delivered today at any cost.. You are requested to help me out with this issue asap

Dear sir/mam,
My order from flipkart is reached at my nearest delivery hub on date 10th May and since the day i am getting messages daily that my order is out for delivery but the person selected for delivery has not delivered my parcel yet and not even tried to call me or reach my delivery address. Even when i am trying to call on number '[protected]' to reach out to the delivery boy, he is disconnecting my call. Please do the needful to deliver my parcel.
Tracking id is - FMPP[protected]

Dear team ecart,

Kindly refer subjected order number & attached screenshot.

Updated tracking status depicts that delivery attempt failed (Customer rejected). This is indeed very much surprising as no one has called/messaged for any delivery attempt & web status shows wrong details transferring responsibility on customer which is not expected from a reputed player like ecart.

I would like to request to look in to the matter & revert with precise status as delivery is still pending against subjected order.

Seek your prompt positive response,

Ekart id - fmpp[protected]
Flipcart id-0d[protected]
Delivery address as below
Kaushal kishore
C/o chunchun singh (Sijhouri wale)
Sikandra road, near sadar hospital
Lakhisarai-811311 bihar
Mob no -[protected]

Yesterday i had called on ekart at 6pm on [protected] butpset of such # guy of ekart and reported u flipkart but none of responded me. I must have to only one way to approach our lawyer which under way for that u will be responsible only. They have given wrong feedback and abused me.
From
Kaushal kishore
[protected]
[protected]

My order got cancelled by ekart logistics without any notification. When i called them back they said we will deliver your product tomorrow. But next day i got a mail that my order has been cancelled by ekart logistics.
Worst courier service ever they did not called me for three days in message i got number of delivery boy, i called him but he said he is sick, another one said he is busy in his brother's marriage, i want to know if he was busy in his brother's marriage then why the hell ekart logistics gave me his number.

I paid twice for a item mi note 6 pro.
First i paid cash 11999 by swiping card and then 12000 by cash.
Because agent said that this transaction is not complete because machine is switched off.
So i paid 23999 instead of 11999rs. And
Orderno[protected]
Mobile no-[protected]
Name - uttam kumar sharma
Date -9 apr 2019

I have ordered a top from max, my order id is [protected] which was suposed to be delivered by ekart logistics with tracking id loip[protected]. But in the evening i got a message that it is delivered to my neighbor hari.

I don't have such named person and nobody took my permission whether it is to be delivered to that person or not. Even i have not received any call from your delivery boy.

I have not received my order yet. So i request you to either provide me my order or refund my money.

I ordered some products from flipkart order id: od[protected],
Which should be delivered today (26/04/2019), location:
Bangalore-560035 (Tulasi layout), i am staying in a apartment of 4th
Floor and the apartment has no lift facility. But previously i haven't
Get any problem from any other delivery agents, they use to door
Deliver the products. But this agent called me and asking me to come
Downstair to take the deliveries because our apartment has no lift so
He can't come to 4th floor. But when i asked him that other delivery
Guys deliver products on my door he is saying he can't come and if i'm
Not coming to take delivery he will leave. So i tell him that i can't
Come downstairs then he was saying ok madam i'm leaving and he left
The apartment without delivering.
I want to know what kind o[censored]nprofessional behaviour is this and on
What basis ekart select their agents who don't have basic courtesy.

I ordered two combo and received only one but they collected money for both the combo.. So i need the money back for one combo or give that combo... What is this? I ordered for two and received only one but paid for two🤦🏻‍♀️... I need my money back for one combo so i want you to give back money because there is no such options to complain or return in flipkart.. So kindly return the money.. Though they didn't give change i paid 400 which is 197 for one combo and 197 for other.

I have placed an order of mi. Redmi note 6 pro mobile of rs. 11, 999/- from mi store. Now when i will track my order it show pincode-address mismatch. But no detail of courier partner will share like mobile no. Or exact location of your office in which we will contact to us. No. Phone call will attemp to me about where are you or your order with us or your address is out of service so you will collect your partial from our office without any trying you will update address mismatch. This not correct way. Customer have many hops with his product.

Dear Sir / Madam
I have booked mobile OPPO F9 Pro with exchanging the Samsung OnNext as on[protected] having Order ID OD[protected] with Tracking ID FMPP[protected].
Delivery boy visited to deliver parcel at home but refused to handover the parcel to my brother and said that my old device Samsung OnNext have scratches on screen. My brother tried to convince that show the scratches on screen. But delivery boy rudely behaved hand returned back without handover to Oppo F9 Pro. He told to my brother that he has full authority to reject Samsung OnNext while examine the same either device is ok or not for replacement.
I never expect from Ekart services like such ### behaviour from delivery boy.
I spoken to Dilshad Garden Hub in this regard but nobody want to exchange old phone so far.
I assured you that my old phone is in VERY GOOD condition and there is no any scratches on screen. Attaching photos of screen for your quick review and to make correct decision.
Kindly resolve this issue immediately without any further delay.

Regards
SHISHUPAL SINGH
[protected]