Ekart Logistics — Complaint about AT Vaghasiya Banarasi Jacquard Saree

My order was supposed to get delivered on 16 Oct, even it was showing out for delivery and I received SMS for the same. After which I called the delivery boy and he said I'm on the way and deliver your parcel within 2 hrs. But that didn't happened. This continued for 3 times and he was nearest my location at last but still didn't delivered the order. At last the delivery was cancelled. Then I got msg from flipkart about same to which they kept on postponing the dates daily. And the tracking is showing that the parcel is moving in surat only from the day 1. But not coming to my area. It's pathetic service by flipkart and ekart. How many days does it takes to deliver the parcel from Surat to surat only? Poor service