Ekart Logistics — My order was marked delivered without delivering it

Address:

Anandpur sahib

My flipkart parcel was supposed to be delivered on 22nd sept. I got call from ekart that i should come and pick the order from their office. I refused to do that as it is supposed to be delivered at my home.

Later that evening the parcel was marked as delivered, without actually delivering it.

Today i went to the ekart office and my parcel is in their office. They are saying that they could not find my house address. Thats why they marked my order as delivered