Ekart Logistics — Not delivering my orders

Address:

Sulthan Bathery, Wayanad, Kerala

I placed an order from flipkart and Ekart was there delivery partner. Everyday I'll receive messages and calls saying I have a product out for delivery but the product never gets delivered. I contacted there office in my locality and they said they were not able to contact me through phone. But they called me everyday saying I have a delivery through the same number. I contacted the assigned delivery boy and he says he is right now somewhere far away from my area, so it will be delivered next day. This repeated for 3 times and then the order got cancelled automatically. The delivery guy could have asked anyone in my locality for my address or anything regarding my home but nothing like that happened. Now because of this I had lost my time waiting for them and my money as I had purchased some other products from the local store associated with the product I ordered. I really need to know why this happened because I don't want the same thing happening to my future purchases as well.