Ekart Logistics — product still not delivered

I had placed my order at flipkart and it was expected to be delivered on 24th of july, 2018 but my order is still not delivered and i am unable to get any delivery related information about it. The tracking id of my order is fmpp[protected]. I even tried tracking my order but it was useless. I didn't find any information. I need my order urgently. Please help me out and kindly respond as soon as possible.