Ekart Logistics — Regarding technical issues during payment

I had ordered a mobile from mi and it was out for delivery on April 9. During the delivery I asked for the online transaction hence they sent me a mswipe link and I paid using the link but the amount was deducted from my account but was not reflected in their account. Now I was not even delivered the mobile nor got the refund. Hence I would request you to look into the issue as soon as possible