Ekart — Not delivered product

Dear Support Team,

I am writing to raise a complaint regarding the replacement of my Longway infrared induction Fan purchased through Flipkart.

The original product stopped working within a few days of purchase. After contacting Longway Support, I was informed that a replacement had been approved and dispatched.

Replacement Details:

Tracking Number: LGWP[protected]
Replacement dispatch confirmation received from Longway on 17 October 2026

the item was not delivered, I personally visited the nearest Ekart location on 1 november 2026. One of the employees informed me that they would check the status and call me back. However, I did not receive any update.

Today, 02 november 2026, when I checked the tracking status again, I was surprised to find that the shipment had been marked as RTO (ORDER_REJECT). I would like to clearly state that I never rejected the shipment, nor was any delivery attempt made to me.

This appears to be an incorrect status update and has caused unnecessary delay and inconvenience.

I request you to:

Investigate why the shipment was marked as ORDER_REJECT without my consent.
Arrange immediate delivery of the replacement product.
If delivery is not possible, process a full refund at the earliest.

Kindly provide a resolution as soon as possible.

Thank you.