Ekart — URGENT - False RTO Marked After Successful Delivery | Tracking ID: CMDC[protected]

Dear Ekart Support Team,

I am reporting a serious issue regarding shipment CMDC[protected].

The shipment was successfully delivered to the customer on 11 July 2026.

The customer has confirmed receiving the parcel and has shared:

Parcel photo
Shipping label photo
Payment proof
Delivery confirmation
The customer paid ₹1000 online and ₹1000 in cash (Total ₹2000).

However, the tracking has been incorrectly updated as:

Unsuccessful Delivery Attempt (Customer Rejected)
Marked RTO: ORDER_REJECT
This is incorrect because the customer already has the parcel.

Kindly investigate this matter urgently, correct the shipment status and stop any RTO processing.