Ekart — Wrong Product Delivered | AWB BZWC[protected] | Refund Pending

Address: D109-2 Jaitpur Extn Part2 Badarpur New delhi 110044

I am writing to formally raise a complaint regarding the wrong product delivered to me through Ekart on[protected].

Please find the shipment and payment details below:

AWB/Tracking No.: BZWC[protected]
Order No.: [protected]
Amount Paid: ₹1, 499
UPI Ref. No.:[protected]
Payment UPI ID: ekart.[protected]@hdfcbank
Transaction Date:[protected]
The product delivered to me is not the product that I ordered/was expecting. I currently do not know which marketplace or seller generated this shipment.

Delivery Boy Details and Immediate Complaint
At the time of delivery, I immediately showed the wrong product to the delivery executive and informed him about the issue.

Delivery Executive: Rihan
Mobile Numbers: +91 [protected] / +91 [protected]
The delivery executive also discussed the matter with his senior, Mr. Faheem:

Mr. Faheem – Senior
Mobile: +91 [protected]
Mr. Faheem assured me that the ₹1, 499 amount would be refunded on[protected]. However, despite this assurance, I have still not received the refund.

Since the issue was reported immediately at the time of delivery, I request Ekart to investigate this matter urgently and take responsibility for resolving the issue.

My Requests
I request you to:

Confirm the seller/merchant name and originating marketplace/platform associated with AWB No. BZWC[protected] and Order No. [protected].
Register this matter as a formal complaint for wrong product delivered.
Arrange the return/pickup of the wrong product immediately.
Process and confirm the full refund of ₹1, 499 without further delay.
Provide me with a complaint/reference number for future communication.
Investigate the assurance given by the delivery executive and his senior regarding the refund.
Confirm the expected date/time by which the refund will be credited to my account.
I have photographs of the package, shipping label and product received, which can be provided as evidence if required.

Please treat this matter as urgent, as the wrong product was reported immediately at the time of delivery and the promised refund has not yet been received.

I expect a prompt resolution and written confirmation of the complaint/reference number and refund status.