Elanic — have not received my money or product

Website:

Elanic.in

I sold a product through elanic. Later i didn't receive my money or my product. After multiple complaints they told they will take an action. But it has been almost 2 months no action has been taken. They just keep asking for more and more days. They keep postponing my request. Unexpectedly they called me and assured help and told me i'll surely get the amount back but they didn't take any action and till now i've not received my product or money.