Election Commission Of India [Eci] — Not issuing voter id card after 9 month long period... And showing under processing

Website:

eci.nic.in/eci/eci.html

I had applied for my voter id application online for issuing of first voter id card in month of 19-sept-2016 and till date my application is showing under process. Voter id is so important for a citizen and it should not take so much time for processing, only making system online is not the solution to problems. We should have responsible officers to process the online request o[censored]ser within a fixed time interval. If my problem is not solved than where should i complained. I am not getting what is the actual problem behind this for taking almost 9 months for issuing a new voter id card. Its very long time. I have already my aadhar card, pan card issued but the voter id is not made till date.
I kindly request election commission to see my serious concern. My reference no. Is — 15a3e8399e599951.