Electrolux India Complaints & Reviews

Bought the smart series electrolux 80 l refrigerator in 2016 and has had problems since last august, with current problems still ongoing. Have been trying to contact someone via both phone numbers, email, and also facebook site but no reply after many weeks... The relay has been replaced twice on this refrigerator within 8 months by a local repair person, and sounds like the compressor is having problems, and is still under warranty... The company needs to honor its agreement of service and warranty and repair their product.

I'm trying to get in touch with the custoner care for electrolux 80 litres refrigerator stand. Please guide as there's no response. I have tried to reach their toll free number as well as landline numbers but both seems to be not reacheable. Atleast they must have a proper website and a seperate section for spares. I need two things, one is a refrigerator stand and another one is crisper set

Dear team,
My electrolux refrigerator is not cooling from last month and i am trying to connect customer care but phone is not connecting and i have sent mailed many times but every time mail got bounce back. I had tweets many times but not got any reply. I had purchased refrigerator 03 may 2015 under 5 years warranty. So request to you please look this matter i will be very thankful to you.

Thanks & regards,
Viyog...

The microwave oven and its menu panel "STATRT" button has stopped functioning. Rest other buttons are mostly displaying. Please get it serviced and attended when lockdown at my city of Bhubaneswar is eased out for your Engineer to move to my address.

Appliance details photo is attached herewith.

Electrolux ac es18f3c (3 star) 1.5t spl - hgg024

I bought a split ac unit with above specs on 6th may 17 and in less than 3 years the gas leakage happened twice. I had to pay approx. Rs 3000 to get this fixed to the company. However as of now also, my ac is not cooling since the gas leakage could not be addressed permanently. I request you to kindly replace the faulty ac unit. I am also attaching the product invoice for your reference

Refrigerator not cooling.

Machine is not working properly

Electrolux double door fridge compressor not working. Fridge capacity is of 235 litres. The compressor is not working due to which cooling is not happening. Compressor is not starting after switching on the refrigerator. Kindly send technician to resolve the issue.please do the needful.
Regards,
Chetan Dattaram More
Mob no.[protected]

Purchased in chennai from sharptronics on 20.04.2015. No cooling from 24.12.2019. Electrolux chennai sub dealer technician, found compressor not functioning on 27.12.2019. Informed mr. Rahul of electrolux service on toll free who admitted warranty for compressor valid and another chennai technician will replace compressor. But nobody came so far. We are senior citizens and suffering severe stress. Please help immediately. Thanks

Our electrolux washing machine, euro series 7kg, a month back it stopped working then it was showing er sign. So we called the service center they directed it to mathikere center. The person who came actually took the board and brought back a dummy one and took the money, then we sent it back again now its been a month their is no reply and they have sent a dummy board through the courier and asking us to give our account number for transfer of money. Before this they have replied to any of the calls and they used to give us silly reasons and escape every time. Literally it's been a month. That is from 10th of october to 12th o nov. Now we have return it back to them. Even they are demanding for labor charge after doing nothing.

I would like to ask the person who ever is in charge of it to look into this matter.
If not we would take it to a serious level as a cheating case on the company itself.

Sir,
We are residing in ashirwad vihar colony vandana nagar main indore. Just near our colony a very large tent for satsang had been raised few months back.
Sir, the areas surrounding the tent is not maintained and we suffering a lot due to bad smell, mosquitoes., rats and rotten food.
Sir, the health of senior citizen and small children are at a compromising state.
Sir, kindly do something at the earliest. We have tried all the means to resolve but in vain.

Hoping for a positive response from your end.
Thanking you

Bought electrolux fridge at rasipuram, tamilnadu. Fridge stopped cooling last week when we checked we got to know that the compressor has been damaged.

Fridge is under warranty period. When we contacted the shop where we bought, they told me that the shop is closed not just here, all across india. So they cannot help. They asked us to contact customer support.

Reached customer support. They too replied saying that that company is shutting down all across india and they cannot help.

Kindly reach me on
Phone: +91 [protected]
Email: [protected]@gmail.com

Complaint no. L1006373 lodged over the phone at toll free no. [protected] for malfunctioning of fridge's ice maker.
Thereafter someone called and wanted to know the location and said he would come by afternoon. However, no one came.
The next day i reminded them and it was promised that someone would come. Of course, nothing happened.
Today when i rang up the till free no. To check on the status, the gentleman informed me that the complaint had been closed. On further enquiry, he said we have been informed by our service guys that you have already got it repaired! When i said i want to talk to higher authorities he asked me to call[protected]. When i rang this no. They said they don't deal with electrolux. I'm amazed at the poor quality of customer service and the manner in which complaints are closed.

My topload full automatic washing machine is not working which is still in warranty period... I tried to talk to the customer care in [protected] but not able to contact them... Tried lots of number but not fruitful..

Some one pls share their numbers... I feel cheated coz my washing machine is just 1.5 years old and i do have an extra warranty also... But can't find their customer care number...

The technician sent by your customer care is fake. He just makes a fool o[censored]s and cheat us and take money without solving the issue. He promised us to come again and get things done but he did not pick our call. He was a FAKE PERSON.

He has taken Rs. 3650 For refilling gas but after he is gone we check the gas was not filled. He just makes fool o[censored]s.

We trusted him just because he came on behalf of the ELECTROLUX Company.

Please return our money because nothing has solved yet.

Technician Name - Ajay
Technician Number - [protected]
Technician Location - H.No - 306 1st floor, Sangam Vihar, New Delhi - 110080
Date of Visit - 13 / 08 / 2019

Please return our money of Rs. 3650.

Our Contact Details:-

IMMWIT PRIVATE LIMITED
46, 1st floor, 100 feets road Ghitorni - 110030
New Delhi - 110030

Mobile number - [protected] / [protected]

We are waiting for your response and hope we will get back our money of Rs. 3650.

We trust you ELECTROLUX

Location - new delhi
Product - split ac (2 tons)

I had registered a complaint to electrolux customer care center and they provide me a technician to solve my problem and he visits our office and just saw ac outdoor and told us that there is no gas need to refile gas. We just trusted him and told him to resolve the problem. He just us that i have refile the grass and now find a problem in compressor. Once we need to replace the compressor and then i will again come and refile the grass in the ac. He makes a bill and asks to do a payment. We just trust him because he has sent by the company and then we just did the payment of rs.3650 through paytm on his number - [protected]

I hardly could use use my washing machine which i purchased in moscow. After installation, i have observed that the washing machine stops in the middle of the program. So, i purchased siemens washing machine.
But, now would like to request you repair it. I was told by electrolux service personnel that electronic panel needs replacement.
Please help.

Respected sir

I had bought a Electrolux Refrigerator form the Karanjia Market(Maa Electronics), Mayurbhanja Distict of Odisha.

I telephonically contact through Toll free no and service provider.

They were ignored it.

Kindly help me in this regards

Dr Pramod Nanda
Associate Programme Manager
CYSD-Plan, Project | At/PO- Thakurmunda, (Near State Bank of India ) Dist: Mayurbhanj, Odisha,
Pin-757038, Telephone: +[protected],
Cell Phone [protected] (WhatsApp), [protected],
Email ID- [protected]@cysd.org, [protected]@gmail.com, [protected]@yahoo.com, & Skype- drpramodnanda
Why cut a TREE when e-mails are almost FREE ??

I had purchased two 1.5 ton Electrolux air conditioners from Reliance Digital, Kharkhana, Hyderabad under ResQ warranty in 2016. On 27 May 19 one Airconditioner became unserviceable and a complaint was lodged under valid ResQ warranty. I received the following message:
‘Dear Customer, Thanks for registering your service request (request no [protected] ) which will be assigned in 48 hours.For an update sms STATUS space request no. to [protected] from your registered mobile no.Regards, Reliance ResQ.’
From then onwards till date I have been following with customer service ResQ Reliance Digital but every time they informed that required spare PCB is not being supplied by Electrolux company. Finally today I received the following message from customer care ResQ:
‘We sincerely apologizes the inconvenience caused to you.
With reference to your mail, the Part which is required for the reapir is PCB, we extend our support to brand but brand didnt support us stating part is not avilable.
As you have puchase RCP plan, hence we are providing alternate solution to you.’
I request you to kindly intervene as this is likely to result in financial loss to me despite having paid for this ResQ warranty. Further it is a poor support services by the manufacturer, if the claim of ResQ is true, tentamounting to cheating the customer for which I need to be compensated.

I have an Electrolux Ac which is under extended warranty and not working properly. I am trying to reach their customer care at[protected], which serves multiple companies like Videocon, Philips, Electrolux etc, as I dial the number and follow the IVR instructions it connects me to Videocon customer care instead of Electrolux, customer care executive asks me to dial again and follow the IVR again. I have done it at least 15 times in the last 10 days and every time it takes at least 1 hour to connect. after wasting so much of time and efforts I found no solution. I will be glad if you connect me to Electrolux customer service as I could find no other way.