Electrolux India Complaints & Reviews

I have purchace frez & washing maching in combo pack . Washing machin is running well but Freez door is defective from the day of purchase, and I have complaint to Electrolux company also at theri tool free number.
Company sent their technician two times to repeir but the problum steel running same .I have wrote on his complaint paper also for " Not satisfy' .
No action has been taken from company ,I feel it need to be change Freez. becouse it was defectiv from the day it purchase. On shop I could not see that defect . when we brought home after two day we came to know regarding the defect.
Please do the needful.
Contect No. [protected]

Dear Sir,
I had purchased Electrolux Refrigerator 285 ltr.( Frastfree D.D.S.F. Model- ozone luxery S.F., SL No[protected] on 26/06/2008 from your dealer- Climate Control, Bank Road, Gorakhpur(U.P.).

-Within the first year only it stopped cooling. The dealer repaired it.

-Again I had to call your service center --Raj Engineering Corporation Mohaddipur, Gorakhpur twice in three yearsand paid total of Rs. 3900.

-Now again for last one month it has stopped cooling. Your service engineer came and told that gas is leaking from a pipe inside fridge and this can not be repaired. This is a manufacturing defect.He also told me toget it repaired from outside and a pipe outside fridge would be installed and then Gas would be filled and I need to pay Rs. 4000 for that.
Sir I am a retired senior citizen and I do not have that much of amount to buy a new fridge or get it repaired as suggested by your engineer.
Therefore I request you to kindly replace my fridge.

Thanking You

Heera Singh
307, Gokul Appartment,
Humayu Pur North,
Gorakhpur(U.P.)-273001

Mobile- [protected]

In 2007, I purchased an Electrolux double-door refrigerator. The model number is ERP 285FF. About 2 weeks ago, it stopped working (cooling).Since it has not been working, I called the Electrolux head office[protected] and complained on August 18th. They gave me a complaint number - [protected]. On August 19 a service person was sent to my home and he told me that the compressor was not working. He assured me that he could get it replaced within 2 days. When I called after 2 days, they said that the compressor is not available in the Bangalore office so they had to get it from the Chennai office. After continuous follow-ups from my side, the compressor came in banglore office on 30th aug but still they are not ready come and repair my fridge. I would like to take serious action against them.

dear sir,
using electrolux refrigerator since more than 6 years. have repeatedly ordered for vegetable tray and ice tray to ur local customer care office(dealer)- S.S.Services. but we haven't received the same till yet. on follow ups it is been told that the lacks the stock. want to know what kind of products r u selling when u r unable to supply with the parts??? kindly let me know whether u r capable in supplying of the same...

The Double Door freeze bottom portion is not cooling, need your service representative at my address: Goutam Pal. 13A/47 Ariff Road, Ultadanga, Kolkata-700067, west Bengal, Land Mark- Near Ma Medicle, Mob: [protected].

I have purchased Electrolux Microwave convection model microwave. But i need some demo in using the different modes like grill, combination, etc.
How to know the proper usage as my two microwave bowls melted which were given free while purchasing the microwave. The Manual has only technical details but not the using instructions/ THe phone numbers given on the manual are not existing Hence, i don't know how to contact the Electrolux company

1.5T PREMIUM AC DOP 25/04/2008 SR NO.[protected]
COMPRESSOR NOT WORKING SINCE 18/08/2011.

SATISH GOYAL, H.NO. 296, SECTOR 1, ROHTAK.

My aunt has purchased Electrolux washing machine from Sales Emporium Behala branch on 14th August, 2011.
The machine was delivered to her on the same evening. But it's been a week now & no one has called her for installation of the washing machine.
It is very upsetting that you have such horrible customer service. I feel that we have made a grave mistake by purchasing Electrolux Washing Machine.
We will be...

Dear Sir,
We have taken 2 spilt ac from M/s Vijay sales Teenath Naka .but after instillation we are surprise AC wings goes upward this lead to Problem
1) As the air goes upward so we are not getting cooling effect even during this rainy seasons what will happen in summer month
2) My upper ceiling i.e. POP will get weak. As the flow is consistently hitting the ceiling.

We had thrice lodged the complaint with your person he only say his senior will come but nobody turn back to us.
Do you mean to say we had made any mistake in purchasing your product or you’re A C is defective so they don’t have reply for that.
Waiting for your reply.
Best Regards
Deepak M.
Shri Sai Property Consultant
Shop No11, Rutu Enclave,
Ghodhbunder Road,
Thane (W).

Branch office:
Shop No 11, Siddhachal Phase 8,
Opp Vasant Vihar High School
Thane (W) 400610
Tel/ Fax: +[protected]

E mails: [protected]@sspc.co.in
website: www.sspc.co.in
"If You Can Dream It, We Can Build It!"
Member: NAR- India (National Association of Realtors - India
TEAA (Thane Estate Agent Association)

Dear Sirs,

i am unlucky onwer of Electrolux Kelvinator Refrigerator model EKL275 FF 270 ltr.

My frize stopped COOLING in May 2010
The same was repaired vide Job No LUC[protected] [protected]@vgmail.in and Rs 8000/- had been charged on 28.6.2010.

The cooling stopped within one month again. After repeated reminders, complaint No LUC[protected] & further LUC[protected]
and finally very sympathitic consideration of Shri ASHISH ( mail ID [protected]@vgmail.in ) I got refregerator back in Sep 2010 duly repaired without any payement except transportation charges.

The fridge again stopped cooling in Mar 2011 and get repaired vide complaint No DLKW[protected] through no [protected]
Rs 4225/- has been charged on 30.5.2011.

Now cooling stopped again.

Plz try to help me to repair my fridge as i have paid Rs 12225/- for repairs in a year which is more than half cost of the fridge.

Waiting for your reply

S K Dwivedi

See Following correspondence


Dear Mr Scolt,

We are arranging to take up this matter with our service manager at your base location and we assure
corrective action soon.

As we share the details with our team, it would take some time before they revert to you.

Requesting you to bear with us untill then.

Please feel comfortable to write to us in case any further delay.

We assure you of our best attention always

Regards

PE Electronics Ltd.
Electrolux Care


----- Original Message ----- From: <[protected]@electrolux.com>
To: "Electrolux Care" <electrolux.[protected]@pemail.in>
Sent: Friday, August 05, 2011 5:43 PM
Subject: Contact Us Subject


Topic: Products and service questions
Name: Ben Scolt
E-mail address: [protected]@gmail.com
Telephone: [protected]
Product: Inndow A/Vc 1.5 T
Subject: Complaint No PDEL[protected]
Model:
Message:

The subject complaint was placed on 4th Aug and I was pleasantly surprised when the service technician visited the same day evening - that was the only pleasant thing . From then on it was a nightmare# On checking the unit I was told that the unit needed servicing and the PCB and power unit needed replacement. I was quote Rs 2,500 which I agreed to# One of the two technicians went to collect the new PCB unit while the other cleaned the A/C# The PCB unit was fixed and taken out three times . I am a mechanical engineer with 47 years experience. Replacing this unit is in my opinion a 15 to 20 min job - maximum 1/2 hour. It took the technicians 2-1/2 hours of struggle to get the PCB fixed.#The PCB which was fitted was not the same as the original unit even by size. When the from bezel was fitted it covered the three bottom buttons on the display unit. When I asked the technician how would I operate the unit the tells me that I could use the remote# The problem with my unit was that it was not cooling well because it would cut off after running for some time. When the unit was finally fixed the technician was trying to teach me how to operate an A/.C !!!! He told me that I had to wait for some time till the compressor started. After 15 mins I showed him that the compressor had nit started and we was trying to fool me and tell me that it had started. He then opened the unit out once again and started interchanging connections internally . After this he tells me that maybe the compressor had burnt out. For your information the unit worked till 6.00 AM yesterday morning , the only problem was that it was tripping too often. In my opinion the technician damaged the compressor in the process of messing around It took me just 5 minute to realize that your technician did not know anything about his job. He was some wayside mechanic picked up by your outsourced so called "Authorized Service Centre. Do you have technicians trained at your factory? If so this joker was certainly not trained or your training is not adequate This morning the technician called me to tell me that the compressor had burnt out. Last night he only had a doubt but today he came to the conclusion that the compressor had burned out without checking it again I am writing this to express my utter disappointment and disgust at the quality of Electrolux service. I am going ahead with filing a complaint in consumer court and also posting this case on all consumer forum and the media. I do not want the same technicians to ever visit me again A fiend of mine who is a senior engineer in LG is visiting mer this evening to give me an independent opinion of what the problem was . This unit is 7 years old and I was in any case considering replacing it. Undoubtedly it will not be an ElectroluxBen ScoltDirectorGobal Sourcing Solutions+[protected]+91-[protected][protected]@gmail.com


Reply
Forward
Reply
Ben Scolt to Electrolux
show details Aug 7 (2 days ago)
Dear Madam / Sir,

Thank you for your response to my complaint. As I mentioned in my earlier message my friend who is a senior engineer in LG visited me and checked out the unit .THE COMPRESSOR IS PERFECTLY OK - HE RAN IT FOR ONE HOUR!!!!
If I had gone by the advise of your so called tecnician I would have spent Rs 6,500.00 which is what they quoted me for the replacement compressor. They also mentioned that the guarantee would be for 3 months only
I would like to mention here that the technicians told me that for any future servicing that I required I could contact them directly and save the Electrolux visit fee.

I do not want to have anything to do with this particular service unit. My friend has reccomended a competent technician who is visiting tomorrow to replace the PCB and display unit

Regards
Ben Scolt
Global Sourcing Solutions
C-4 Krist Jyoti Apts,
Parwana Rd. Pitampura
Delhi 110 034
[protected]@gmail.com
Tel: +[protected]
Mobile: +91-[protected]

- Show quoted text -
--
Ben Scolt
Global Sourcing Solutions
C-4 Krist Jyoti Apts,
Parwana Rd. Pitampura
Delhi 110 034
[protected]@gmail.com
Tel: +91


ear Madam / Sir,

Is it possible for me to get a call from a senior person at ELECTROLUX? It appears that my messages are being diverted to your outsourced service set up. If I call your customer service number I get a call centre - it's a waste of time talking to them.

Over the past two days I have got at least six calls from your service centre . Every time the persons calling are the same incompetent so called "technicians" . Each time they are asking me if they should come over to replace the compressor which they claim has been burnt out. This is a case of CHEATING since there is nothing wrong with the compressor. For your information the unit has been repaired and working fine WITHOUT REPLACING THE COMPRESSOR.
Besides lodging a complaint with all leading consumer protection agencies I am also taking legal action . My attorney has advised me to file an FIR for cheating . I have not yet taken this extreme step but will be forced to do so if necessary

I expect Electrolux to take this seriously since it is not just a question of this incident. It is a question of your authorized service centre committing fraud

Thank you
Regards

ben Scolt
- Show quoted text -

Hi,

I bought an electrolux refrigerator 4 years back, about one month back its thermostat stopped working. I filed a complaint the concerned person came and changed the thermostat but the fridge did not work.Now this has happened four times, the fridge is still not working.Yesterday I again called the electrolux service center,they offered me to exchange my fridge,but also asked me to talk to the branch manager I talked to the manager and said that the company can exchange it at a depriciated cost and they will also not lessen the cost of thermostat (Rs 2170) which never worked. I have talked to the area manager and the branch manager and they promised to call me back regarding my complaint which they never did, rather I find their mobiles switched off or they just do not pick up my phone.Now I am filing a complaint on their site.

Prerna

our Electrolux split ac model-EGS53.CDE1-CR has no cooling because of compressor problem.our complate no-PLUD [protected].complate date[protected] in early morning.Any worker has not solve our problem.24 days are gone but no one has solved our problem.my contact no is[protected].my name is Lakhvir singh Bisla.addres-dist patiala,teh p/o samana, Village Assar pur chupki
Patiala Service Center Manider Singh Mobile no. [protected]


North
45,Okhla industrial Estate,
Phase 3, New Delhi - 110 020.
Phone:[protected]/4/5/8/9.

My name Lakhvir Singh Bisla.17 days past no has solved our problem.one day one man has come and he told us that when company will send me compressor then only i will can solved your problem.now i want to know that why company is not sending him that compressor.complate no PLUD [protected].complate date is[protected] in the early morning.address village assarpur near samana dist patiala(punjab) my contact no [protected]

This is to inform you that I have purchased Electrolux washing machine from Choksi Sales & Marketing, Shop No.1&2 "Amar Jyot" Appartment opp Gandhi Garden Chowk Bazzar- Nanpura Surat on 04/11/2009 Model: EWS 70 it stopped working on 24/2/2011. I have registered complaint Electrolux Complaint Centre[protected] from last five months & till now I have talked to all seniors & juniors of the centre my problem is not solved. I am been suffering & harassed by your services till date and phone calls made by me but for no result. Detail of my complaint is as under:

Complaint Number Dated
PAHM[protected] 24/02/2011

Talk with Abhinav 25/02/2011 13:15
Talk with Ramesh 08/04/2011 17:30
Talk with Akansha 18/04/2011 10:10
Talk with Tarik 21/04/2011 11:30 ( Not give me proper answer and cut the my phone)
Talk with Peter 21/04/2011 11:30 ( Not give me proper answer and cut the my phone)
Talk with Mohit 21/04/2011 16:55 (Not give me proper answer and cut the my phone)

PAHM[protected] 14/07/2011 ( Suman) 9:22
Talk with Sampurn 18/07/2011 09:40

I am sending copy to concerned persons. This is my last formal request to solve the problem within 4days; otherwise I will have to take necessary action.
I attach here my Invoice copy

On 2nd June'11 I spoke ton the customer care & registered a complaint followed by an e-mail. I received a response from the customer care under reference number Service Request No. PBLR[protected] dated 3/6/2011. Since 3rd June I followed up with the customer care both by telephone as well as byne-mail. After much aggressive follow up some one from the company turned up at my house came & checked the machine. The technician took away some part & since than not turned up at all. Upon contacting customer care I received their standard reply mail. The chain mails are also listed here as follows. WHAT A PATHETIC SERVICE LEVEL FROM SUCH A MULTIPLE MILLION BRAND FROM EUROPE!!!!
From: Mukesh Halari <[protected]@gmail.com>
Date: June 28, 2011 9:24:18 PM GMT+05:30
To: Electrolux Care <electrolux.[protected]@pemail.in>
Subject: Service Request No. PBLR[protected] dated 3/6/2011

Attn: Customer care,

It is good to write like below mail. I am surprised, rather SHOCKED to learn your one of the MOST PATHETIC EXPERIENCE with Electrolux customer care.

You wrote to me on 11th June'11. I waited till the evening of 28th June'11. It has crossed more 2 weeks from your below mail & almost 25 days from the date of me registering the complaint?

Can you imagine or do you rather ever think that a customer is still waiting to rectify the washing machine? 3 weeks beyond & there is no courtesy call or even follow up call from your service engineer as to what is happening.

You wrote to me very conveniently that I need to write back to you in case of further delay, but what is the mechanism you have to track your customer complaints? Whether the complaint is fully attended & that the customer is satisfied with the services provided by you? Are you all getting paid only to receive a complaint call & pass it on to your technical department? Worst is that when you are unable to handle the pressure, you very conveniently give service station number to the customer directly, you are even worst tan postman. I am sorry for my hard language but your poor services compelled me to write like this.
I am not sure that even after writing like this whether you will wake up or shake up. Anyway, I have decided what I have to do next. Please be aware that I will not be responsible henceforth, the results or causes due to my alternate actions.

Let me see how best you are able to handle my complaint. I am once again repeating that I WILL NOT BE RESPONSIBLE HENCEFORTH, THE RESULTS/CAUSES DUE TO MY ALTERNATE ACTIONS. Finally, stop taking your customer for granted.





On Jun 11, 2011, at 6:13 PM, Electrolux Care <electrolux.[protected]@pemail.in> wrote:


Dear Mr Halari,

We are arranging to take up this matter with our service manager at your base location and we assure
corrective action soon.

As we share the details with our team, it would take some time before they revert to you.

Requesting you to bear with us untill then.

Please feel comfortable to write to us in case any further delay.

We assure you of our best attention always

Regards

PE Electronics Ltd.
Electrolux Care


----- Original Message ----- From: "Mukesh Halari" <[protected]@gmail.com>
To: "Electrolux Care" <electrolux.[protected]@pemail.in>
Sent: Thursday, June 09, 2011 1:45 PM
Subject: Re: Millennium Series washing M/C


Attn: Customer care,

I am surprised to receive the response we received from a multinational line yours.

It is nearing a week & there is no visit by the service engineers. For your kind information, I spoke to following executives from customer care & none if them could organize a visit of service engineer to repair my washing machine.

Mr. Shah Nawaz
Mr. Rahul
Mr. Hamad
Ms. Shiba

Please let me know if I have to speak to the entire call center for my complaint. I am even ready to that if this helps me to repair the machine.

For sure I will publish this incidence on Twitter & Facebook.

I do not claim any responsibility what so ever if your sale or after sale service is affected due to my above act.

Additionally I will also report the "most undeniable customer service" to your Head quarter. Here also I will not be responsible if there are any repercussions due to my above reporting.

Regards, Mukesh




Sent from my iPhone

On 03-Jun-2011, at 3:07 PM, Electrolux Care <electrolux.[protected]@pemail.in> wrote:


Dear Mr Halari,

We have recieved your mail dated 2/6/2011 and have booked a service request for the mentioned details.

The service request number is PBLR[protected] dated 3/6/2011

We regret for the inconvenience caused but we assure you that our service engineer would soon be in touch with you.

Please feel comfortable to revert in case of any further assistance

Assuring you of our best attention always.

Regards

PE Electronics Ltd.
Electrolux Care.

----- Original Message ----- From: "Mukesh Halari" <[protected]@gmail.com>
To: "Electrolux Care" <electrolux.[protected]@pemail.in>
Sent: Thursday, June 02, 2011 3:41 PM
Subject: Millennium Series washing M/C


Kind Attn: Mr. Suman,

Thanks for your time over the phone.

With reference to the above & as discussed, please be informed that the nature if complaint as below.

Machine Type : Millennium series FRONT LOADING.

Nature if Complaint: The center drum does nit rotate at all, right from the start if the machine.

I am currently residing at the following address.

Mukesh Halari
Kristal Campus 10,
Vill no U-2, Sy No 79,
Sarjapura Hobli Anekal Road,
Yamare, Bangalore - 562125
Tel No:[protected]
Cell: [protected]

Regards, Mukesh

ecently i have purchase one of your renowned product refrigarator from
vijay sales ,ahmedabad but sorry to say that was my wrong decisson to
purchase your this product due to undermention reson
1 one very firts day of deliver door got down from the fitting replace by
the deler due to non repairable
2,repalced unit was found damage in floor
,again replace by dealer after 6month of continious followup
3,new replaced
unit heaving same problem of stability of leg and floor, not repairable and
replace by concern , after given writing notice to your concern, again your
unit making malfunction after recieving
4th replacement unit and not giving
inough cooling at lower part and my all vegitable and food got wasted and in
freezer no icecream got melt now pl check your tollfree
[protected] reported thrise but responce null on contact local authority
they sayes they dont have spare hence i am suffuring with on operative
refrigerator since last 15 day in this hot days pl do clear this asap my
detail

dharmesh bhatt [protected]
g502 icb island ,gota
ahmedabad
refrigarator model :EDL284EG

I had purchased 1.5 ton split AC from Vijay Sales Surat on 15th June

Model No. EA09SCRXWH

Installation was done on Saturday, 18th.

Job No. PAHM [protected]

However after installation I found that the AC is faulty and there is absolutely no cooling. Two people who came for installation were very rude and unprofessional and they have done a very shabby job.Also note that AC manual, remote cover and batteries were missing.


After that I have raised complaint 3 times on call centre number and every time I am given assurance that this will be done soon

Problem is identified as “Faulty Outdoor unit”. My questions are

• Why was I given faulty unit at first?
• I[censored]nit was faulty, why was it not detected by person at the time of installation. Why no demo was given?

I was told that installation will cost Rs 1800 but the person who came has charged me Rs 2000 without any extra work


I have been following up with Vijay Sales (Mr Manish -[protected] ) and manager from company ([protected]) but till date no one has even visited my house. Moreover the person concerned at SS Services ([protected]) is also totally non responsive


Shubham Sooden
[protected]/[protected]

Hello,

I bought new refrigerator on November 09, 2010.It is under warranty period.PCB board and compressor had already been changed once. Now PCB board is again created problem and Refrigerator is not working any more.
I have called customer care for replacement of Refrigerator as it is creating problem again and again. Customer care executive told me that some one senior will call me regarding the replacement of product. I did not receive any call since last 10 days.

No one is trying to resolve my problem

I HAD LOGED MANY COMPLAINT ON TEL NO-[protected] FROM JANUARY 2011, WHICH HAS NOT BEEN RESOLVED OR EVEN ATTENDED, INSTEAD THE COMPANY. I PERSONALY REQUEST MR LALIT ARORA TELNO-[protected] NAHARPUR SEC -7 ROHINI DELHI-85. PLZ TAKE ACTION AGAINST THIS PROBLEM.


SUBHASH CHANDER RANA
PH NO- [protected],[protected]

343 DEEPALI PITAMPURA DELHI-34