Electrolux India Complaints & Reviews

Ref My complaints [protected] dated 12oct11 and PBLR[protected]

Since 11oct11my electrolux refrigerator is out of order due to a compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems visited on 12th and informed that the gas has to recharged and that he would send somebody to that next day. He collected Rs300/-for the visit.Next day another technician came, charged the gas and collected additional Rs1100/-from me for the job. After the compressor was switched on ,it was found that the compressor was running continuously for more than 24hrs without cutting.Cooling was very poor,Ice was not forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that the compressor was defective and has to replaced. He also noted it was below the 5yr warranty and noted the purchase and bill details. After that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call later to give the progress
9Nov-No call received. Called your customer service again.Rep said that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak to senior manager. The rep first said he has not come to office,then he said he is busy in a meeting and finally he said I cannot speak to me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing with your customer service
My frig is out of action over a month.Hope that you would respond to this email urgently and and arrange to change the compressor without further delays
M.R.Subramanian
B222,Century Park Apts
48,Richmond rd
Bangalore-25
Tel: 25585446/[protected]Ref My complaints [protected] dated 12oct11 and PBLR[protected] and susequent ones

- Show quoted text -

Since 11oct11my electrolux refrigerator is out of order due to a
compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems
visited on 12th and informed that the gas has to recharged and that he
would send somebody to that next day. He collected Rs300/-for the
visit.Next day another technician came, charged the gas and collected
additional Rs1100/-from me for the job. After the compressor was
switched on ,it was found that the compressor was running continuously
for more than 24hrs without cutting.Cooling was very poor,Ice was not
forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that
the compressor was defective and has to replaced. He also noted it was
below the 5yr warranty and noted the purchase and bill details. After
that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available
only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second
complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call
later to give the progress
9Nov-No call received. Called your customer service again.Rep said
that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak
to senior manager. The rep first said he has not come to office,then
he said he is busy in a meeting and finally he said I cannot speak to
me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing
with your customer service

Further calls on 5,9,10,11,14,16,17,18,19,21,22,28,29,30 Nov and
1,3,9and 11 Dec made by me resulted only in evasive replies by your
customer service personnel.
Complaint refs are::
PBLR [protected] , [protected] ,[protected] , [protected] and [protected]
My frig is out of action over 2 months and I am getting only evasive
replies about replace ment of defective compressor covered under
warranty
.Hope that you would respond to this email urgently as I am left with
no other altenative other than taking up the complaint with the
consumer forum

SIR
I HAVE ELECTROLUX WASHING MACHINE BUT ITS WORKING IS VERY SLOW SO I WANT TO REPAIR IT . I HAVE MANY COMPLAINT BUT NO DECISON ANY COMPLAINT SO WHAT ARE YOU DOING, IF YOU CAN NOT SATISFACTION OUR CUSTOMR SO WHY DO CANNOT CUSTOMR SERVICE. PLEASE REPLY ON THIS MAIL.


THANK AND REGARD
AMAN GUPTA
1/2884-A, RAMNAGAR
POST OFFICE WALI GALI
LONI ROAD SHAHDARA
DELHI-110032
M.-[protected]
[protected]@REDIFFMAIL.COM

Dear Sir/Mam,
As per the service request number is PLKW[protected] dated 13/9/2011
Service technicians visited to my place they examined the machine and found that the PCB kit has short circuited and they said the machine Model is quite old, with 9 wash programs (5, 10, 15, heavy soiled, silk, whites, bed sheet, sari & eco.) wash option programs. And the model no. cannot be traced as the paper has wrought out, which is needed to replace the PCB kit so kindly post the model no. of said machine first also quote the price of the PCB and please make it available if it is not available at Varanasi service centre. Machine is top load with 9 wash program.

This Electrolux Fabriguard is a semi automatic washing machine it takes wash load of 7 kgs .This Electrolux washing machine has 9 preset programmes

Thanks
.With regard,

RASHMI SRIVASTAVA
C/o Mr. R.K. SINGHS-25/267, R-5, BRINDA NAGAR COLONY, SARSAULI, BHOJUBIR, VARANASI.
mob. no.---[protected]

I HAVE FIRST TIME PURCHASED ELECTROLUX WASHING MACHINE AND FROM THE DAY ONE I AM FACING THE ISSUE WITH THIS PATHETIC WASHING MACHINE, I HAVE CALLED CUSTOMER CARE, IN FACT CUSTOMER CARE NEVER BOTHER TO CALL US. TODAY I CALLED ALMOST 4 TIMES TO KNOW THE STATUS OF MY PENDING SERVICE REQUEST, WHICH IS PENDING
SINCE(20 DAYS). ONE PERSON PUT ME ON HOLD FOR ALMOST 20 MINUTES AND DISCONNECTED THE PHONE.

THIS IS FIRST AND LAST TIME I AM BUYING ELECTROLUX PRODUCT.

SERVICE AND SUPPORT IS PATHETIC.

+91 [protected]
Bangalore

DEAR SIR,

THIS IS TO INFORM YOU THAT,THE REFRIGERATOR IS NOT COOLING DUE TO COMPRESSOR DEFECT.THIS IS COVERED UNDER WARRANTY PERIOD.WARRANTY PERIOD IS 5 YEARS.

THE PRODUCT CODE IS PMC[protected]

SL NO.34102106

MODEL STD.01

THE DEALER'S NAME-BHAGABAT SALES CORPATION,BHADRAK,ORISSA

AND THE DEALER'S INV NO.2786/10.03.2009

KINDLY EXCHANGE THE COMPRESSOR AS SOON AS POSSIBLE UNDER WARRANTY SCHEME.

THANKS,

REGARDS

SANGRAM ROUT
BHANDARI POKHARI
BHADRAK
MOB NO.[protected]

My refrigerator ( electrolux kelvinator ) is not cooling in the lower part. it is a double door model and the freezer is working but not the storage area. I tried contacting the ghaziabad service centre but the number has changed. so please guide me for the nearesr service centre. i put up at vasundhara ghaziabad.[protected]

Panel Board of the Micro oven - Conventional (Electrolux make, Model No. EM22EC8055, SL. NO.[protected] was not working. Complaint had been lodged at Company's Service center. Service Engg. from authorized service center attended the problem on 25.07.2011 and took the panel board for repairing purpose. For the visit they charged Rs. 276/- (Receipt copy attached) and assured that it would take about 7 days for repairing. But till date we did not receive any feedback from their end. Kindly look into the matter so that we can get our repaired part immediately.

Buyer Details :

Mr. Arindam Banerjee
6/2D, D. Gupta Lane, Kolkata 700 050
Mobile No. : [protected], [protected]

I purchased electrolux refrigerator from Pinki electronics sector 22, Chandigarh on 23.10.2011 at 2.30 pm. The dealer dispatched the refrigerator at 9 Pm and intimated me telephonically. i kept on wailting till 11.50 PM but the delivery never reached to me. It reached to me at 8 am on 24.10.11. when asked cart puuler said it was late so he took the delivery at his cotage. I visited four time the shop of pinki electronics but received no response. One foot of fridge was not working hence unable to stood streight. please do something to set right this company my phone no. is [protected], #4660, sector 70, mohali. Pinki electronics do not pick the phone. I could not serve cold drinks to visitors on the eve of diwali.

Electrolux Washing Machine I have purchase new semi auto washing machine of Electrolux co. delar in ahmedabad -name - Gujrat freeze-at sarkhej-Ahmedabad
When i purchase that time delar says that call for demo- co. tall free no.and co.engineer co for demo. when i call co. tall free no. than co. says no responsibilty for demo. a delar responsibilty for demo. after i call delar they says not our respionsibilty.
I have no knolowage how to opreat washing machine and they both ( Co. and delar when sale washing machine )no provide engineer for demo.
What we do ?

I have purchace frez & washing maching in combo pack . Washing machin is running well but Freez door is defective from the day of purchase, and I have complaint to Electrolux company also at theri tool free number.
Company sent their technician two times to repeir but the problum steel running same .I have wrote on his complaint paper also for " Not satisfy' .
No action has been taken from company ,I feel it need to be change Freez. becouse it was defectiv from the day it purchase. On shop I could not see that defect . when we brought home after two day we came to know regarding the defect.
Please do the needful.
Contect No. [protected]

Dear Sir,
I had purchased Electrolux Refrigerator 285 ltr.( Frastfree D.D.S.F. Model- ozone luxery S.F., SL No[protected] on 26/06/2008 from your dealer- Climate Control, Bank Road, Gorakhpur(U.P.).

-Within the first year only it stopped cooling. The dealer repaired it.

-Again I had to call your service center --Raj Engineering Corporation Mohaddipur, Gorakhpur twice in three yearsand paid total of Rs. 3900.

-Now again for last one month it has stopped cooling. Your service engineer came and told that gas is leaking from a pipe inside fridge and this can not be repaired. This is a manufacturing defect.He also told me toget it repaired from outside and a pipe outside fridge would be installed and then Gas would be filled and I need to pay Rs. 4000 for that.
Sir I am a retired senior citizen and I do not have that much of amount to buy a new fridge or get it repaired as suggested by your engineer.
Therefore I request you to kindly replace my fridge.

Thanking You

Heera Singh
307, Gokul Appartment,
Humayu Pur North,
Gorakhpur(U.P.)-273001

Mobile- [protected]

In 2007, I purchased an Electrolux double-door refrigerator. The model number is ERP 285FF. About 2 weeks ago, it stopped working (cooling).Since it has not been working, I called the Electrolux head office[protected] and complained on August 18th. They gave me a complaint number - [protected]. On August 19 a service person was sent to my home and he told me that the compressor was not working. He assured me that he could get it replaced within 2 days. When I called after 2 days, they said that the compressor is not available in the Bangalore office so they had to get it from the Chennai office. After continuous follow-ups from my side, the compressor came in banglore office on 30th aug but still they are not ready come and repair my fridge. I would like to take serious action against them.

The Double Door freeze bottom portion is not cooling, need your service representative at my address: Goutam Pal. 13A/47 Ariff Road, Ultadanga, Kolkata-700067, west Bengal, Land Mark- Near Ma Medicle, Mob: [protected].

I have purchased Electrolux Microwave convection model microwave. But i need some demo in using the different modes like grill, combination, etc.
How to know the proper usage as my two microwave bowls melted which were given free while purchasing the microwave. The Manual has only technical details but not the using instructions/ THe phone numbers given on the manual are not existing Hence, i don't know how to contact the Electrolux company

1.5T PREMIUM AC DOP 25/04/2008 SR NO.[protected]
COMPRESSOR NOT WORKING SINCE 18/08/2011.

SATISH GOYAL, H.NO. 296, SECTOR 1, ROHTAK.

My aunt has purchased Electrolux washing machine from Sales Emporium Behala branch on 14th August, 2011.
The machine was delivered to her on the same evening. But it's been a week now & no one has called her for installation of the washing machine.
It is very upsetting that you have such horrible customer service. I feel that we have made a grave mistake by purchasing Electrolux Washing Machine.
We will be obliged if you could tell us if & when your esteemed technicians will have some time to come & install the washing machine & give the demo.
You can contact me on [protected].

Dear Sir,
We have taken 2 spilt ac from M/s Vijay sales Teenath Naka .but after instillation we are surprise AC wings goes upward this lead to Problem
1) As the air goes upward so we are not getting cooling effect even during this rainy seasons what will happen in summer month
2) My upper ceiling i.e. POP will get weak. As the flow is consistently hitting the ceiling.

We had thrice lodged the complaint with your person he only say his senior will come but nobody turn back to us.
Do you mean to say we had made any mistake in purchasing your product or you’re A C is defective so they don’t have reply for that.
Waiting for your reply.
Best Regards
Deepak M.
Shri Sai Property Consultant
Shop No11, Rutu Enclave,
Ghodhbunder Road,
Thane (W).

Branch office:
Shop No 11, Siddhachal Phase 8,
Opp Vasant Vihar High School
Thane (W) 400610
Tel/ Fax: +[protected]

E mails: [protected]@sspc.co.in
website: www.sspc.co.in
"If You Can Dream It, We Can Build It!"
Member: NAR- India (National Association of Realtors - India
TEAA (Thane Estate Agent Association)

Dear Sirs,

i am unlucky onwer of Electrolux Kelvinator Refrigerator model EKL275 FF 270 ltr.

My frize stopped COOLING in May 2010
The same was repaired vide Job No LUC[protected] [protected]@vgmail.in and Rs 8000/- had been charged on 28.6.2010.

The cooling stopped within one month again. After repeated reminders, complaint No LUC[protected] & further LUC[protected]
and finally very sympathitic consideration of Shri ASHISH ( mail ID [protected]@vgmail.in ) I got refregerator back in Sep 2010 duly repaired without any payement except transportation charges.

The fridge again stopped cooling in Mar 2011 and get repaired vide complaint No DLKW[protected] through no [protected]
Rs 4225/- has been charged on 30.5.2011.

Now cooling stopped again.

Plz try to help me to repair my fridge as i have paid Rs 12225/- for repairs in a year which is more than half cost of the fridge.

Waiting for your reply

S K Dwivedi

See Following correspondence


Dear Mr Scolt,

We are arranging to take up this matter with our service manager at your base location and we assure
corrective action soon.

As we share the details with our team, it would take some time before they revert to you.

Requesting you to bear with us untill then.

Please feel comfortable to write to us in case any further delay.

We assure you of our best attention always

Regards

PE Electronics Ltd.
Electrolux Care


----- Original Message ----- From: <[protected]@electrolux.com>
To: "Electrolux Care" <electrolux.[protected]@pemail.in>
Sent: Friday, August 05, 2011 5:43 PM
Subject: Contact Us Subject


Topic: Products and service questions
Name: Ben Scolt
E-mail address: [protected]@gmail.com
Telephone: [protected]
Product: Inndow A/Vc 1.5 T
Subject: Complaint No PDEL[protected]
Model:
Message:

The subject complaint was placed on 4th Aug and I was pleasantly surprised when the service technician visited the same day evening - that was the only pleasant thing . From then on it was a nightmare# On checking the unit I was told that the unit needed servicing and the PCB and power unit needed replacement. I was quote Rs 2,500 which I agreed to# One of the two technicians went to collect the new PCB unit while the other cleaned the A/C# The PCB unit was fixed and taken out three times . I am a mechanical engineer with 47 years experience. Replacing this unit is in my opinion a 15 to 20 min job - maximum 1/2 hour. It took the technicians 2-1/2 hours of struggle to get the PCB fixed.#The PCB which was fitted was not the same as the original unit even by size. When the from bezel was fitted it covered the three bottom buttons on the display unit. When I asked the technician how would I operate the unit the tells me that I could use the remote# The problem with my unit was that it was not cooling well because it would cut off after running for some time. When the unit was finally fixed the technician was trying to teach me how to operate an A/.C !!!! He told me that I had to wait for some time till the compressor started. After 15 mins I showed him that the compressor had nit started and we was trying to fool me and tell me that it had started. He then opened the unit out once again and started interchanging connections internally . After this he tells me that maybe the compressor had burnt out. For your information the unit worked till 6.00 AM yesterday morning , the only problem was that it was tripping too often. In my opinion the technician damaged the compressor in the process of messing around It took me just 5 minute to realize that your technician did not know anything about his job. He was some wayside mechanic picked up by your outsourced so called "Authorized Service Centre. Do you have technicians trained at your factory? If so this joker was certainly not trained or your training is not adequate This morning the technician called me to tell me that the compressor had burnt out. Last night he only had a doubt but today he came to the conclusion that the compressor had burned out without checking it again I am writing this to express my utter disappointment and disgust at the quality of Electrolux service. I am going ahead with filing a complaint in consumer court and also posting this case on all consumer forum and the media. I do not want the same technicians to ever visit me again A fiend of mine who is a senior engineer in LG is visiting mer this evening to give me an independent opinion of what the problem was . This unit is 7 years old and I was in any case considering replacing it. Undoubtedly it will not be an ElectroluxBen ScoltDirectorGobal Sourcing Solutions+[protected]+91-[protected][protected]@gmail.com


Reply
Forward
Reply
Ben Scolt to Electrolux
show details Aug 7 (2 days ago)
Dear Madam / Sir,

Thank you for your response to my complaint. As I mentioned in my earlier message my friend who is a senior engineer in LG visited me and checked out the unit .THE COMPRESSOR IS PERFECTLY OK - HE RAN IT FOR ONE HOUR!!!!
If I had gone by the advise of your so called tecnician I would have spent Rs 6,500.00 which is what they quoted me for the replacement compressor. They also mentioned that the guarantee would be for 3 months only
I would like to mention here that the technicians told me that for any future servicing that I required I could contact them directly and save the Electrolux visit fee.

I do not want to have anything to do with this particular service unit. My friend has reccomended a competent technician who is visiting tomorrow to replace the PCB and display unit

Regards
Ben Scolt
Global Sourcing Solutions
C-4 Krist Jyoti Apts,
Parwana Rd. Pitampura
Delhi 110 034
[protected]@gmail.com
Tel: +[protected]
Mobile: +91-[protected]

- Show quoted text -
--
Ben Scolt
Global Sourcing Solutions
C-4 Krist Jyoti Apts,
Parwana Rd. Pitampura
Delhi 110 034
[protected]@gmail.com
Tel: +91


ear Madam / Sir,

Is it possible for me to get a call from a senior person at ELECTROLUX? It appears that my messages are being diverted to your outsourced service set up. If I call your customer service number I get a call centre - it's a waste of time talking to them.

Over the past two days I have got at least six calls from your service centre . Every time the persons calling are the same incompetent so called "technicians" . Each time they are asking me if they should come over to replace the compressor which they claim has been burnt out. This is a case of CHEATING since there is nothing wrong with the compressor. For your information the unit has been repaired and working fine WITHOUT REPLACING THE COMPRESSOR.
Besides lodging a complaint with all leading consumer protection agencies I am also taking legal action . My attorney has advised me to file an FIR for cheating . I have not yet taken this extreme step but will be forced to do so if necessary

I expect Electrolux to take this seriously since it is not just a question of this incident. It is a question of your authorized service centre committing fraud

Thank you
Regards

ben Scolt
- Show quoted text -

Hi,

I bought an electrolux refrigerator 4 years back, about one month back its thermostat stopped working. I filed a complaint the concerned person came and changed the thermostat but the fridge did not work.Now this has happened four times, the fridge is still not working.Yesterday I again called the electrolux service center,they offered me to exchange my fridge,but also asked me to talk to the branch manager I talked to the manager and said that the company can exchange it at a depriciated cost and they will also not lessen the cost of thermostat (Rs 2170) which never worked. I have talked to the area manager and the branch manager and they promised to call me back regarding my complaint which they never did, rather I find their mobiles switched off or they just do not pick up my phone.Now I am filing a complaint on their site.

Prerna