Electrolux India Complaints & Reviews

I have purchased Electrolux ER 240 DEO FRESH LUX Freeze on 15/5/2009. Since purchase the freeze is not working properly During the warranty period till to date I have been complaining to the Service centre about the non functioning of the Freeze. I alsol submitted a written complaint to Videocon Internation Ltd. Rajkot. on 21.11.2009, however no reply or acknowlegement received. Recently the freeze stopped working totally and the company provided a New compressor and charged for fillling theGAS and change of Pipeline.
However, again the freeze is not working properly and new problems are emerging.

The Complaint Nos are : RAJ[protected], RAJ [protected]
RAJ : [protected] RAJ[protected]

MAJOR PROBLEMS : Water accumulation and overflowing in the Rear tray of the Freeze, which should be absorbed and not be overflowed.
Freeze get heated abornmally and even the surrounding furniture cupboards and contents gets heated.


The customer service numbers of Videocon International Ltd. - Rajkot provided by the Help Line are also not in sue. No. [protected])

From : J M Vakil,
Plot 543 A/5 New manekwadi,
Khizer Palace,
Bhavnagar 364 001
[protected]
email : [protected]@yahoo.com

I AM HAVING A REFRIGERATOR OF ELECTROLUX KELVINATOR MODEL NO EKL 235FF ( 230 lts ) SE . NO 34500807 PURCHASED AT VAPI FROM SAAKAR ON DATED 01/02/2004 .

WHICH I HAVED SEND FOR REPAI TO AUTHORISIED SERVICE MAN FROM COMPANY FOR WHICH I COMPLAINED THAT THERE WAS LOW COOLING IN THE DOWN SELF COMPARTMENT , THE FREZEER PORTION WAS WORKING PROPERLY, BUT WHEN WE SEND THE UNIT TO HIS OFFICE OR WORKSHOP FOR REPAIR , HENCE FURTHER WE WERE NOT SATISFIED AS OUR FREEZE WAS NOT NOT WORKING AT THE DOWN COMPARTMENT , AND THE TOP FREEZER PART WAS NO LONGER THE FREEZER BUT WORKING AS FREEZE AS ON THIS DATE , WE HAVE DAMAGED LOT OF HOUSEOLD ITEMS LIKE MILK , VEGITABLES , SWEETS ETC.

WE HAVE PAID A SUM AMOUNT OF Rs 1500/= FOR THE REPLACEMENT OF PART NAMED TIMMER .

SO PLEASE KINDLY HELP US FOR GETTING BETTER SOLUTIONS

I purchsed a 245Ltr-Double Door refrigerator of 'Electrolux' Brand from M/s Khosla Electronics Pvt Ltd.110, Raja S.C.Mullick Road, Garia, Kolkata-700 047 on[protected] invoice no.2488 dated[protected]. The machine stopped functioning(Cooling) on[protected]. A complaint was lodged on the helpline no provided by EKL Appliances Ltd.. The machine was inspected by Mr Somenath Bhandari, a representative from authorised service centre, M/s Varsha Refrigeration, 460H, Raja Rammohanon Roy Road, Behala, Kolkata-700 008 on[protected] on payment of inspection charges of Rs.330/- and declared that the 'Timer' & 'Bimetal' had gone out of order & needs replacement. This was done at my home on that day itself on a further expense of Rs. 1680/-(Bill No.1272 dtd[protected].The machine worked for only two months till[protected]. The cooling stopped and again the same Varsha Refrigeration was contacted. The same gentleman Mr.Bhandari came for inspection and I was made to pay Inspection charges of Rs.330/- once again to tell me that 'Evaporator coil' embeded on the side walls have leaked this time. M/s Varsha Refrigeration lifted the machine on[protected]. The machine was delivered back on[protected] after fitting an external evaporator coil on the backside of the machine.and the machine started working. The repair bill this time was Rs.3150/-. But the machine worked just for two days and again stopped. M/s Varsha Refrigeration was again reported. This time another gentleman came, inspected and declared that the compressor has gone out of order this time. I asked M/s Varsha Refrigeration to take back the machine and replace the failed compressor as it is still under guarntee. M/s Varsha Refrigeration this time said that they are no longer authorised service centre as the franchisee has been terminated. I am in a deep sea of trouble as I am a diabetic patient living on insulin injection and the insulin needs storage in a refrigerator. I agin contacted helpline who this time directed me to M/s S.A.M. Appliances Service, 83, Linton Street, Kolkata - 700 014. This service organisation lifted the fridge on[protected] and done the job of cmpressor replacement(?) and charged Rs. 1471/- vide their bill no.3187 dtd.[protected]. The machine has started working from today[protected]. God only kmows how long the machine will run !

The above is a statement of facts and the story of harrowing experience I have undergone by purchasing a welknown brand of refrigerator. I wanted the earlier service franchisee M/s Varsha Refrigeration to refund me the money they have taken posing as authorised service representative of (Electrlux).M/s EKL Appliances Ltd. Total Bill I paid to M/s Varsha Refrigeration is Rs.5490/- which I claim to be rightfully refunded to me. I request the 'Electrolux Company to excercise its power to make m/s Varsha Refrigeration pay me back the money I paid to them to get the refrigerator in OK condition(which they failed).

Mrs. TAPASI DAS
H-# Ashok Park Apartment
268, N S C Bose Road
Kolkata - 700 040

My kelvinator electrolux refrigerator is 8 yrs old.I contacted tollfree number for services to cure cooling problem.They charged nearly 4000 Rs. After 3 months again the same problem appeared.They again serviced and now the same cooling Problem is not cured.Whaat can I do ? Will they return my spent money of Rs 5000/-?
Respond soon.The bill provided by the service centre is not a valid one.I will go to consumer court if there is no response soon.
Toll Free Number [protected]
The agent service centre number is [protected]

My Mobile number is [protected]

I had Purchased a 220 ltr electrolux kelvinator on 31/12/2000 vide challan No. 2945 from. It is not getting coolling effect in entire fridge !! The shop which I purchased the fridge is Santosh Trading Company ( Sales India ), B. Jadav Chambers, Ashram Road, Ahmedabad 380 009 (phone:[protected]/15/196/17/18/19. I am not geting the response from dealer. Please do me favor to ask Electrolux/Kelvinator freidge to send company mechanic to my place & get me my firdge repair as early as possible. Is it possible for your to get me contact person name with phone details to whom I can contact & get the work done.

My mobile No. [protected] / [protected] Land Line :[protected]

Dear Sir,
1. I am a retired senior citizen aged 80 yrs. I purchased the above mentioned Refrigerator with my savings on 12 Jan 2007 from Sales Emporium (ULG), 85-D Ultadanga Main Road, Kolkata-700067 (Credit Memo No. CR/01197/1/2006-07).
2. The Refrigerator became unserviceable in April 2010. The Auth Servicing Centre - 'Mondal Refrigerator Co., 87/10, AK Mukherjee Road, Kolkata-700090' took almost a month to repair the refrigerator and charged for repairing the product and replacing a few unserviceable items.
3. The refrigerator became unserviceable again after 3 days. This time the same servicing centre claimed that the compressor had failed (which was under warranty) and replaced it. It worked for 3-4 days before becoming unserviceable again.
4. The Sevice Centre then tried connecting an extra condenser to bypass the sealed one but the gas leaked out after 3-4 days.
5. After this, the above mentioned Authorised Service Centre of Electrolux Refrigerators at Kolkata expressed his inability to repair the refrigerator.
5. I am now struck with this unserviceable product having spent so much money, effort, time, energy and mental peace to get it repaired by the Electrolux Auth. Sevice Centre.
Yours truly
RK Dutta

Bought 2 door refrigerator 3.5 years back. I have had tons of problems in the last 1 year. Have been calling the authorized dealer (complaints to electrolux call center go to dealer called vcare in mangalore). Water keeps leaking and cooling in the lower compartment is very weak. Finally after spending over 4000 Rs in multiple complaints in the last year, the refrigerator stopped working (lower compartment). The dealer told that the refrigerator needs to be taken to workshop. After over 8 days, I got back my refrigerator and they charged me 3350 Rs. They told me that they replaced some parts and filled up the coolant gas etc. Now, in 3 days, refrigerator is not working - both compartments. I have made a complaint to the vcare folks. Called their technician, their office. I demanded to get their manager number and those people gave me wrong numbers. They lie, do not want to attend my refrigerator. Please advice, how do I take this to consumer court. Not sure, what will I do now :(.

Also, folks, please avoid buying this brand products. Also, please avoid using services from vcare. They are looters!

You buy the best, without expecting expecting the worst. Electrolux is such a nice brand worldwide, but when it comes to India their service is really pathetic. Its probably because of the Videocon behind - that's what all the stores say, now that I finished buying it.

I brought this machine, and when I get even a minute problem it took nothing less than 3months (that's at the min, don't ask me max) to get it rectified. Repeated begging with their service center has no value, as the reason they'd give is quite simple, "sir the parts aren't in stock, or they need to be imported", and all that . Right now with the current problem, which I don't know what's the cause - it doesn't even start, and when the guy comes to diagnose after the min period ofcourse they aren't even able to fix it for more than 8-9months.

DON'T EVER BUY ELECTROLUX, IF IN INDIA. Still respect the brand when I go abroad, as this Swedish company is highly respectable one. Its only Videocon who screwed it up.

TEK CARE PVT LTD IS THE WORST COMPANY IN HANDLING CONSUMER COMPLAIINT. I HAVE A ELECTROLUX WASHING MACHINE AND THE DRYER OF THE SAME WAS NOT WORKING SO I MADE A COMPLAINT WITH THIS COMPANY FIRSTLY THE TECHNICIAN CAME AFTER SEVERAL FOLLOW UP CHARGED MY A HUGE AMT AND REPAIRED THE DRYER SOON AFTER 15 DAYS THE DRYER STOPPED WORKING AGAIN AFTER SEVERAL REMINDERS THE TECHNICIAN CAME AGAIN BUT DEMANDED MONEY AGAIN,HE AGAIN REPAIRED THE DRYER AND WENT OFF BUT TO MY UTTER SURPRISE IT STOPPED WORKING THE VERY NEXT DAY AND SINCE THEN NOBODY IS READY TO LISTEN TO OUR COMPLAINT. PLEASE ADVISE US WHERE TO GO AND LODGE SERIOUS COMPLAINT AGAINST THIS WORST COMPANY. MOREOVER I WANT TO MAKE EVERY ONE AWARE NEVER TO USE THIS COMPANY'S SERVICE

Dear Sir,

I was purchase a Electrolux Microwave Owen [Bill No. 02939, Serial No[protected], Model No. ] from "NEXT RETAIL INDIA LTD" R MALL, MULUND [WEST], MUMBAI - 400080 on 20.06.2010, but at that time product was defected and the Owen door was broken. I was complaining so many times to "NEXT" and "Electolux" [Comp. No. UM[protected]] but I didn’t receive any satisfied reply for the same, every time they said we don’t have new door so we can’t help you for the same. It was very bad experience and I feel like the shop and company cheated to me. I would like to request you kindly look in to the matter and reply accordingly as soon as possible.

Thanking You,
Ritesh Pate [G402-Sumangal Veena CHS,Veena Nagar, Mulund [West] Mumbai -
400080.
Mobile : [protected]
Mobile : [protected]

I an buying a electrolux refrigerators on 26 January 2010. and this fridge are damaged on[protected]. Then i complaint on electrolux costumer care on[protected]. tge costumer care did not responce on our complains

No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times

SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)

PH NO. [protected]

28th Sept 2010.

I had bought an Electrolux Semi Automatic Washing Machine Model Fabriguard Classic Plus EWS 70 on 30th June 2007.

Its dryer lid got broken. I registered the complaint on their Service Helpline on 21st Aug 2010.. the complaint No. is MUM [protected]. After many follow ups their engineer comes just to say that the dryer lid would be replaced within a week and takes his charge of Rs. 280/-

I followed up with them every week...asking the status of the part. It was told to me, the complaint would be sorted out very soon. I finally got in touch with their Sr. Supervisor Mr. Sameen, who also reassured me that he would personlly look into the matter and get it resolved. Today when again I call him up, he says, that the machine is obsolete and Electrolux has stopped producing the machine or its spare parts.

I ask for my refund of the service charge that they have taken from me as nothing has been done to resolve my complaint. What kind of a company is this ...a money minting company, that outdates its products within 3 years???? So that the customer is left stranded midway and has no choice but to dispose off the machine...

I want the part to be replaced or machine be exchanged ... for a new one by Electrolux. Or else I would be left with no option but to move Consumer court and do negative publicity of the company, its product and after sale service by means of distributing pamphelets and getting the complaint of such a High handed behaviour of the Company in Newspaper.

Suman Mishra.

To,

Costumercare,
Electrolux


From,

Arun K A
+91-[protected]


Sub: Repair of Microwave oven

I have an Electrolux Microwave oven, which have been purchased during August 2008. Currently the same is not working and I have lodged a complaint (Token No: coc[protected]) with your Costumer care a month ago to get it repaired. I have repeatedly requested for several times, but in no vain.

I purchased your equipment with the full hope of getting very good response and after care services from the company. Being a major town like Kochi, I hoped that your representatives may be readily available on a call. To my dismay even after a lapse of one month my request has not been cared at all. Hence there is no other go but to approach the Consumer Protection Council for getting redressed my grievance.

Hope that you will do the needful urgently with out allowing me to approach court of law.
Waiting for your urgent response
--
Thanks & Regards

Arun .K .A

Sir,
I have purchased a Microwave Oven (M) 18 Ltr Grill, EM 18 EG70WH, PNC No.[protected], SL No. 63700517 of ELECTROLUX Company from Neel Enterprises, 48- Panchal Compund Dewas Naka, Indore. MP, Vide INVOICE No. 6116 3 rd Jan 2010.

The above Microwave Oven I have given/shifted to my old aged mother who's residing in 9/33, Ispat Nagar, Risali, BHILAI NAGAR, Dist, Durg and after single use this Microwave oven stop working.

My Mother made a complaint to company and complaint noted vide No RAN[protected] dated 19-04-10 the Mr. Navin Mishra local delar has coleected the microvawe from our residence and due to unavilailabilty of some spare the above said MW sent to Companies repair center Raipur and one name and moblile no given for furrther followup from Mr. Alam[protected]. He assured company will give you replacement and he is waiting for it.

Till date we haven't received our microwave oven and whever we makes calls from Indore he give reply that I am at somwhere else and will get back to You after half an hour He never call back to us . Again I have made a comlaint on Toll free No of custmer care center and also sent SMS but till date I havnt received a call and neither repaired our microwave nor given any replacement.

I have no hope to get any response from this uslees Electolux Company.

I am requesting to you Sir, to take suitable action and penalize then so, this case will set example for others.

R.S. Nagi, [protected]
Indore

To,
The Marketing Manager
Electrolux Kelvinator ltd
Global Business Park
Gurgaon

Sub-replacement of compressor under warranty

Dear sir ,
I, have purchased a Electrolux refrigerator model no-EPP245FF bearing SN[protected] from your dealer m/s –BABA ELECTRONICS,Rajgangpur, vide bill no-98, dt-26.5.06.
On our complain no-BBS[protected] dt 24.5.10,
I am sorry to inform you that after several compalins .the representative visited on 24.7.10 and changes the compressor and filled the air. he charged for the work for rs.900/- but the fridge doesnot work from that same day.after that several complaints had been lodge by us to the dealer as well as service centre. but there is no responce.
this is very harsh to belive that fridge is not working from 24.5.10 till now. i request you to do the needful.
thanking you
yours
Raj kumar Agarwal
c/o-Raj cloth stores
p.o-Rajgangpur-770017
Orissa
[protected]@rediffmail.com

ENCLOSED
our complain dt-4.06.10

To,
The Marketing Manager
Electrolux Kelvinator ltd
Global Business Park
Gurgaon

Sub-replacement of compressor under warranty

Dear Sir,
I, have purchased a Electrolux refrigerator model no-EPP245FF bearing SN[protected] from your dealer m/s –BABA ELECTRONICS,Rajgangpur, vide bill no-98, dt-26.5.06.
On our complain no-BBS[protected] dt 24.5.10, your service representative mr.sanjay visited on 26.5.10 and informed us that compressor to be replaced which is out of out of stock from Rourkela Service station. So it will be arranged from Bhubaneswar which will take 3-4 days, but till today it has not be replaced.
You are requested kindly to look into the matter and pass the necessary order to replace compressor as earliest possible. So that your consumer should be in a position to utilise the product in this hot season.

Yours truly,
Rajkumar agarwal

Dear Sir,
I purchased Electrolux Fridge Model ER37FF on 15.8.08. During the warranty period i.e. by Mar 09, its trays developed cracks. I took up the matter with the local Vediocon Service Center at Jalandhar Punjab, but failed to get the trays replaced despite a number of reminders & personal follow up. Now in Aug 2010, the fridge has failed to cool in the lower cabin. I lodged a complaint at the local complaint Centre & at the call Center (Complaint No. JAL [protected]), with lot of follow up their mechanic came at home & replaced the Bi-metallic Switch, Thermal Fuse & Timer at a cost of Rs. 1500. But problem is the same. What should do? Please help. Thanks
Gurbir Singh
Kothi No.1, BBMB Colony
Jalandhar Punjab
Tel:[protected] & M: -[protected]

It is very sorry to inform that it is a harresment for two old persons who has brouhgt Electrolux Refrigerator and there refrigerator has not been serviced by the service provider in guwahati even within the warranty period. the service provider says its parts are suppose to arrise from KOLKATTA. Its many many days since the fridge is lying with the servi provider. Both the old persons are of age 70+ are suffering because of very horrible...

20 AUGUST COMPLAINT
[protected][protected]
BAN [protected]



last compalint
..............................

From: [protected]@YAHOO.COM Sent: Thursday, March 04, 2010 1:18 PM
To: customer care
Subject: RE: Worst Service and Worst Product



To



1.Consumer court
2.Radio shack – Dealer
3.Electrolux India


Subject – Defected Refrigerator not repaired after purchasing and after and before warranty .



Sir,



I am very unlucky customer that I purchased Electrolux Refrigerator from some local shop in Bangalore . From the first week we have observed that Defrost system is not working and Refrigerator‘s freezer was not in good cooling condition .



We called number of times and they have not taken our complaint seriously and they informed that we do not have enough resources due to merger of Electrolux with Videocon India . Electrolux Complaint on call centre +[protected]



Our complaints are given below –

1.Complaint 8/4/2009 (communication with engineer’s number [protected]) .
2.Complaint 12/04/2009 BAN[protected]
3.Complaint Reminder 18th April to Mr . Mugesh- with complaint number 64190993 to Mr . Naveen .
4.Reminder call – 18th April again (second reminder)
5.Complaint no BAN[protected]
6.Complaint no . BAN[protected] 12th May 2009
7.Complaint no BAN[protected] 19th May 2009 (urgent complaint request)
8.Complaint no BAN[protected] 15th May 2009 (Replacement of freeze)
9.Complaint no BAN[protected] 12th Sept 2009 (Replacement of freeze)


All above 9 complaints under warranty complaints and 5 year warranty for compressor as per the documents .



Now, on discussion based on latest complaint we found that freezer is dead and refrigerator is also dead . Due to harder Ice frozen in the refrigerator and gas leakage in the freezer system and engineer is not ready to repair our freeze .



Even in the most of the complaints number 8 and 9 it was under observation and they have not taken it seriously .



Now I am disturbed and writing you the email and need response ASAP . If no reply comes with in 24hours I will go the legal way get compensation and fraud against Dealer and Company too .



29th Feb 2010 again we got another complaint BAN[protected] engineer is not ready to resolve issue without fees . But we will not pay the refrigerator was under this worst condition . Lot of harassment in this case and I would like rto take action againt dealer and company both .



Radio Shack

Invoice number – 2104 dated 13/09/2008

157/19, St . Patricks Commercial Complex, Brigade Road , Bangalore - 560025

Tel[protected]



Electrolux India

Plot No . 248 (1st Floor), Udyog Vihar Phase IV, Gurgaon – 122015, Haryana , India



Karnataka State Consumer

Disputes Redressal Commission

Basava Bhavan, High Grounds, Basaveswara Circle

Miller Road , Bangalore - 560 001 .

GIR/JOR/005/10-11

To

M/S Suradhwani Electronics,
A T Road, (Near Bhogdoi Bridge)
Jorhat-1, Assam


Dear Concerned,

We, GIR Logistics (P) Ltd, Jorhat purchased one Air Conditioner, make Electrolux, Model No EA18SCRDA1, Type-1.5Ton Split Type as on 24/04/2008 vide your Bill No 1201 dated 24/04/2008 & Challan No 1734 dated 21/04/2008 & 1740 dated 24/04/2008. At the very beginning, the A/C worked well for almost one year and then it started showing problems. The cooling effect of the A/C gradually diminished and ultimately, it became totally nil. At that very moment, we contacted you for the repair of the A/C. Then you sent your service engineers for a check up. After checking, they found low gas in the A/C and hence refilled it. After that, the A/C got instrumental and ran without complaints for a very few days and again started showing problems. When contacted again, your service engineers found problems in the compressor and repaired it. Now again, the A/C has become out of order from last one month.

Looking at all the above mentioned situations, we are really getting harassed after contacting you again and again as the A/C is not in our personal account but in the account of our company. As the compressor of the A/C is totally defective and showing problems time and time again, it should be your duty to replace the same as the compressor has got a warranty period of five years. We are astonished at the very neglecting response from your side after repeated complaints from our side. If the compressor is not replaced, we will be forced to lodge a complaint in the consumer court next time for further legal processing of the matter. So, please take urgent action as necessary and as soon as possible.


Best Regards,
For GIR Logistics (P) Ltd, Jorhat

(__________________)
Authorized Signatory
GIR Logistics (P) Ltd
Canoro Resources Ltd Warehouse
Malpani Hanger, A. T. Road
Kenduguri, Jorhat-10
Date: 13/08/2010