Electrolux India Complaints & Reviews

My fridge is not working. A complaint was registered on 16.5.2019 against m. No. [protected]. The representative m. No. [protected]attended the same and declared the compressor is defective, he is asking about charges for that while the compressor is under 5 years warranted please do need full 'a photo graph regarding 5 years warranted is enclosed in photo.

Dear sir my electrolux ac not working. Connecting problem to consumer care faced last 3 months.
Any number not connected into consumer care. And i am facing the problem into my air conditioner and so i request to you please check my complaint and do it action these complaint and done these as soon as possible. My contact is [protected].
So please take it seriously and done these complaint.

I purchased kelvinator washing machine from yelahanka bangalore in june 2017 and it's still under warranty... I am experiencing problem in washing tub... Its not running... I am trying to contact customer care for last 2 months but everyone tells me from customer care that this number is of paid service and not warranty service.. Every time they promise me of sending warranty cell's number by sms or mail but till date i didn't received any emails or message.. Please provide assistance or actual number of person to whom i can contact for my machine's expeditious repair

My 10 year old electrolux refrigerator had a water leakage sometimes. So i called up customer care to repair it. They send someone called (Mahamood) to my home for service. He checked it and said pcb board has gone, this needs to be reworked and said the charge is ~3k, i agreed, and pcb is replaced. After that working condition fridge fails to working only. When i called him back, no response at all. I feel they are all well nexus fraudasters running the service.

Sirs,

Being a buyer of your prestigious brand I wanted to put my concern in ur knowledge that we have bought 2 A. C of Electrolux
on[protected] from one of your renowned dealer of Ghaziabad "DIGI SMILE STORES", Bazaria whose specifications are these:-
1). ES12M5C-701272
801589
2). ES18M5C-209772
110029
with 2 Stabilizers.
The reason of keeping you aware of all these details is that we are facing problem in one of the A.c's compressor of 1.5 ton.
Compressor warranty card says there would be warranty of 4 yrs and our A.c's compressor is under warranty at present but nobody neither customer care nor the vendor helping us in it.
We called up the customer care and discussed the issue but they people are telling that As electrolux has been closed.
Company doesn't exist.

So please let us know who will be here then to help us in this concern as summers are going on and we are facing problem being a paid member of electrolux.

Kindly do the needful as early as possible.

Regards

Ruchika Awal
[protected]

We purchased 1.5 ton 5 star split AC from Shakti E Zone P Ltd on[protected] vide invoice no 22658. Invoice was raised in name of Pamil shah and address is 102, sopan sagar, opp sukhipura garden, new sharda mandir road, paldi, ahmedabad 380007. We were informed that compressor has 5 year warranty. AC is not working since last one month. We contacted at shakti electronics as well as company's customer care. They are just promising but not turning up to see what is the problem. We are trying to contact them since last one month but they always promises but never turned up to check AC. Request you to please check AC and compressor and sort out the issue. Please note that compressor has five year warranty and therefore company must pay attention and repair/ replace compressor as our request is made within warranty period.

Hi,

I purchased Kelvinator AC couple of years back and its auto restarting every 5 min.

Trust me, I tried connecting with customer care no, email ID, SMS but
Unable to connect with Kelvinator customer care, can you help me out here.

Model - LSJ55.WS1-MDAID
Series No - '[protected]

Please call back to discus on this.

Regards,
Moreshwar Udawant

I have purchased refrigrator on 26.04.2015, with a warrenty period of 5 years on compressor Still i have warrenty period of 1 year but customer care representative said you have to purchace new compressor by paying extram amount and replied as electrolux company not operating.contacted respective dealer even though no use they said customer services are not operating in india.kindly resolve the issue.

I have logged complaint at electrolux. [protected]@pemail.in on 27th march and got reply on 8th april with complaint number ahm[protected] for my ac service but till date neither any call received from technical person not anyone have visited to resolve my complaint, this is the way electrolux treating customers after 15 days for complaint.

Don't by any product of eletrolux

Hi this is fir the second time i am submitting the complaint fir the same issue which is still unresolved despite i was told that issue will be resolved in a very short duration.
Considering my issue not yet resolved despite many mails and follow-ups
I will now go to consumer forum. I further request you to resolve the issue on or before 1st april. Failing which i will register a complaint and cost of new refrigerator and repair and maintenance of this refrigerator and legal cost will be borne by you

Hi i purchased kelvinator nutricool refrigerator 3 years back, refrigerator stop ped cooling on 5th of march 19 and i registered the complaint for the same . Technician visiter and confirmed that compressor has got damaged and will be replaced in two days time. However this has been 20 days since i am following up for the same but there is no response at all from customer care, your local service centre at bhopal has refused to repair stating that they do not have parts and stead i have been asked to contact kelvinatir local employee mr manoj based at indore but he is not answer ing the phone call. Such a worst service experience one can expect. Please get the compressor changed at earliest. My contact no is [protected]

Regards
Amit chaturvedi
303 1C regal town awadh puri bhopal. Mp

I bought this ac in march 2018. Since than i am having problem. Four times engineer has visited and changed gas into the machine but still ac is not working properly. Lastly i had to pay extra 600 rupees to get the valve changed as executive told that if you wait to get service from company you will not get it.
Still i am facing issue in ac. Lastly i am not getting any support from dealer in ahmedabad "vijay sales" from where i have purchased same. They are saying we can't help as company is not supporting. I am feeling helpless and feel cheated by both the companies. My contact number is [protected]. I hope there could be a way i can get justice as promoted in consumer awareness program.

I called on your no's and found that they are extremely ill-mannered people. The representative came on 22 march 2019, and checked machine but took away it's part and after a day when I called they responded very badly. When I asked about the status of part and when mechanic will be available, I was told that he won't run away to another country, and I am not sure whether your representatives are trailed to talk properly or not but by this behaviour he made sure I do not buy Electrolux product next time. Below are the no's I called
Vadodara Electrolux [protected]
[protected]

Hi,
Greetings,
We as a family are pride customers for lg.
All our tv's, washing machines & refrigerators are lg products.
Unfortunately or fortunately my office in vijayawada is beside your electrolux office in 2016and i have a plan of buying a washing machine and as usual my parents and all my family members recommended me to go for lg and during some discussion in my office they told me about electrolux and though my family is not interested i have convinced them and taken electrolux product and it is automatic washing machine front load
4 months back there was issue with washing machine and then i understood there is no one in india to support electrolux service and company has shut down and no parts available in market.
I am writing mail from last 3 months to electrolux. [protected]@pemail.in and they send mail saying that it will resolve and till date it is not resolved.
They gave me 3 numbers and all the 3 number persons are not responding.
"we have forward your complaint to our concern department also here by we are requesting you to contact our area service manager mr. A. V. Subramanyeswara rao ([protected]) or branch service manager mr. R saravanan ([protected]) to get the issue resolve."
"we have forward your complaint to our concern department also here by we are requesting you to contact our escalation head mr. Anil jain ([protected]) to get the issue resolve
We assure you of our best attention always in case there is any further assistance required, please feel comfortable to revert to us."
Pls let me know the solution any product which is sold in market services should be provided for atleast 10 years and parts should be available for 10 years.

I've a electrolux 190ltrs refrigerator that i bought 2 years ago, but its compressor got damaged. Since, it is under warranty, i registered my complaint for the same, demanding a new compressor. I registered my complaint on 17th january 2019 and have been exhaustively asking around for the same. I've tried calling the customer care centers and they just keep ignoring my regular calls. They give phone numbers of the asi's that are not even working.
I'm really tired and fed up of this nuisance. Till now i've got no positive response from their side.

Hi,

There is a problem with the refrigerator, there is no cooling in the refrigerator except for the freezer.
The freezer seems to be working.
Refrigerator details
Make: electrolux.
Serial#: 54402936
Model: erl 285ff
Details: double door.
Request service from only electrolux / authorized service technicians only.

Address:
C-109, fortuna white wings, 1st main talacauvery layout, basavanagar.
Bangalore - 37
Contact details: [protected]@gmail.com

Electrolux india — re: refrigerator is not working just 2months back purchased[protected]

1 review
Gopal jha on feb 7, 2019 submit a complaint
This is to bring to your notice regarding the complaint which i have lodged, after my refrigerator failed to work properly. I had lodged a complaint on 02 nd feb, 2019, the service boy turned a few days later, however his work did not fulfill the need. My refrigerator is still not in working condition inspite of me paying all the charges for the service. I hereby, request you to check out all the above details and restore my refrigerator in working condition as soon as possible or else refund.

Electrolux india — re: refrigerator is not working just 2months back purchased[protected]

1 review
Gopal jha on feb 7, 2019 submit a complaint
This is to bring to your notice regarding the complaint which i have lodged, after my refrigerator failed to work properly. I had lodged a complaint on 02 nd feb, 2019, the service boy turned a few days later, however his work did not fulfill the need. My refrigerator is still not in working condition inspite of me paying all the charges for the service. I hereby, request you to check out all the above details and restore my refrigerator in working condition as soon as possible or else refund.

This is to bring to your notice regarding the complaint which i have lodged, after my refrigerator failed to work properly. I had lodged a complaint on 02 nd feb, 2019, the service boy turned a few days later, however his work did not fulfill the need. My refrigerator is still not in working condition inspite of me paying all the charges for the service. I hereby, request you to check out all the above details and restore my refrigerator in working condition as soon as possible or else refund.

I lodged a complaint in the customer care toll free number on 29th november 2018. Mechanic visited my house and checked the machine and inform that one of the part of the machine is defective and needs replacement. He talked to his authorities in front of me and told that the defective part is not available in the guarantee service and it will take fifteen days for replacement. Then i contacted several times the customer care toll free number and every time i was informed that work will be done but till date nothing has happened. On sunday 3rd february 2019 i visited big bazaar shop from where i had purchased. The big bazaar employee told me to contact the customer care once again and when i contacted i was informed within two days the mechanic will visit and solve the problem. But till date nothing happened. Do this on urgent basis. File attached for your action.

22.01.19 Today Switch on my Electrolux Top Load Fully Automatic washing Machine 7Kg not working (ET70ENERM). Power supply in EB board is correct, but washing machine switch on/off not get power supply. Now washing machine not working condition of power supply.Please rectify my problem. My address A.Sundar, 23/E-3, Anbu Nagar, Aruppukottai, Virudhunagar District. Tamil Nadu. Pin 626 101.